The EFQM Management Document provides a simple format for describing how the strategic objectives of an organisation are being implemented. It uses the framework of the EFQM Excellence Model to describe the key approaches adopted, how they are being deployed and the results achieved.
The format was developed from the submission documents prepared when applying for recognition from the EFQM. However, a number of organisations have found additional benefits in describing their activities and achievements in this format. These include:
It is easy to involve large groups of people in developing the document; engage the Management Team in developing and actively using it and it facilitates the transfer of learning and good practice within large organisations. The document can be used as an integral part of the Management System, either maintained as a "living document" or produced annually, regardless of whether the organisation is applying for external recognition.
Given the increasing importance of robust corporate governance, the EFQM Management Document provides a simple, holistic overview of the key activities undertaken by the organisation, where the key approaches are implemented and who is responsible for ensuring they deliver the expected results.
The format can be adapted to suit the specific needs of the organisation. In this document, we'll explain some of the commonly used formats, plus share some of the learning from some of our members who have used the format.
Special price for all 4 User Guides
(EFQM Management Document + DMAIC + Perception Surveys + Understanding an Organisation's Stakeholders)
This publication can be ordered through the EFQM Shop.
The EFQM Management Document is also available in epublication format :