EFQM Model in Action

Click here to access the Business Results criterionClick here to access the Society Results criterionClick here to access the People Results criterionClick here to access the Customer Results criterionClick here to access the Processes, Products & Services criterionClick here to access the Partnerships & Resources criterionClick here to access the Strategy criterionClick here to access the People criterionClick here to access the Leadership criterion

Your First Step with EFQM Excellence Model

This is your first introduction to the EFQM Excellence Model. You will not only learn about our Model's 9 Criteria, but you will also be able to perform an initial assessment of your organisation.

Why use our Model?

If you are not familiar with the EFQM Excellence Model but you are willing to improve your organisation, this is the first step to get started! As previously stated, this is the first approach towards Excellence, it is a simple tool and doesn't require any pre-existing knowledge of EFQM and its Model.

Why an assessment?

Our Assessment templates have been created to enable you to easily assess the performance of your organisation. Assessment is essential within the philosophy of EFQM. To reach a desired excellent performance, you need to know where you are now, so that you will identify the required changes and actions to start the journey towards Excellence.

  • Leadership

    Demonstrate how important Leadership is to your organisation and some of the ways in which you can improve your leadership style.

  • Strategy

    How you might improve the performance of your organisation by determining its future direction and the subsequent deployment of the plans that would take you towards that future.

  • People

    Demonstrate how important People are to your organisation and some of the ways in which you can improve the interaction with your people.

  • Partnerships & Resources

    See how you might improve the performance of your organisation in the area of Managing Partnerships and Resources.

  • Processes, Products & Services

    See how you might improve the performance of your organisation by taking a Process view of the world rather than the more traditional view.

  • Customer Results

    Demonstrate why organisations should examine their current approach to build and presenting Customer Results.

  • People Results

    See how important People Results are in helping you manage your organisation and specifically in ensuring that your practices of Leadership and managing and motivating your People are having the desired outcomes.

  • Society Results

    Demonstrate why organisations should examine their current approach to building and presenting Society Results.

  • Business Results

    Demonstrate why organisations should examine their current approach to building and presenting Key Business Performance Results.

What does Excellence mean to you?

Although there is no perfect answer to the above question we wanted to know what does Excellence mean to EFQM Board Members...

Excellence in Action

How EFQM can help you...

Answer 6 simple questions about your organisation and find out how EFQM can help you on your journey to Excellence...