For the past twenty years we have shared what works between our Members organisation as a way to help them implement their strategies: a mission which is as important as ever.  Through our network of Members comprising private and public organisations of every size and sector, many active around the world, EFQM applies its know-how and extracts outstanding approaches by engaging with executives and front-line managers.

Our Vision
A world where European organisations are recognised as the benchmark for sustainable economic growth.

Our Mission
To energise leaders who want to learn, share and innovate using the EFQM Excellence Model as a common framework.

Our Values
The EFQM Values are defined in the 8 Fundamental Concepts of Excellence:

Excellent organisations achieve and sustain superior levels of performance that meet or exceed the expectations of all their stakeholders. The EFQM Excellence Model is a non-prescriptive framework based on nine criteria. It allows Managers/Leaders to understand the cause and effect relationships between what their organisation does and the results it achieves.

It's not just a game - By Geoff Carter
Watching the early rounds of the World Cup taking place in South Africa, I am impressed by a number of things, not the least of which are the 'surprisingly' good results of some smaller nations.  We have already seen several of the more fancied sides (and I personally include England in that) held to a draw, or beaten, by supposedly 'smaller' teams.  This happens more often than not in the early stages of the World Cup, so one surprise is that anyone should be surprised.  What is so disappointing is the almost universal discussion among pundits both professional and amateur that the entire fault lies with the losing side (or their manager).  [Read more]

Also take a look at our other blogs:
Top of the list?  Why ranking tables are a poor substitute for EFQM Assessment, by Hervé Legenvre [Read more]
Taking information for granted, by Melissa Rancourt [Read more]
There is no 'acceptance' in entrepreneurialism, by Melissa Rancourt [Read more]
The delayed cost of complacency, by Melissa Rancourt [Read more]
We're not out of the jungle, yet, by Hervé Legenvre [Read more]
Taking our place in the bonus debate, by Hervé Legenvre [Read more]
Better service can be slower service, by Melissa Rancourt [Read more]