Register   Login   Contact us   
About EFQM

EFQM is a global non-for-profit membership foundation based in Brussels, Belgium. With more than 500 members covering more than 55 countries and 50 industries, we provide a unique platform for organisations to learn from each other and improve performance. EFQM is the custodian of the EFQM Excellence Model, a business model which is helping over 30 000 organisations around the globe to strive for Sustainable Excellence.

EFQM Members share a common goal; the pursuit of excellence. The EFQM Excellence Model provides a common framework and language that facilitates the effective sharing of information between organisations; transcending sectorial, cultural and maturity barriers.

Our Vision 
A world where European organisations are recognised as the benchmark for sustainable economic growth.

Our Mission 
To energise leaders who want to learn, share and innovate using the EFQM Excellence Model as a common framework.

The EFQM Excellence Model is a non-prescriptive framework based on nine criteria. Five of these are ‘Enablers’ and four are ‘Results’. The ‘Enabler’ criteria cover what an organisation does and how it does it. The ‘Results’ criteria cover what an organisation achieves. ‘Results’ are caused by ‘Enablers’ and ‘Enablers’ are improved using feedback from ‘Results’.

EFQM goes back more than 20 years, when 14 CEOs joined forces in 1988 to develop a Management tool that would increase the competitiveness of European organisations. Supported by the European Commission in the European Quality Promotion Policy, the founding members created the EFQM Excellence Model:

  • To stimulate and assist management teams in adopting and applying the principles of organisational excellence
  • To improve the competitiveness of European Industry
  • To close the gap of competitiveness between European and the USA and Japan

The EFQM Founding Members are: AB Electrolux, British Telecommunications plc, Bull, Ciba-Geigy AG, C. Olivetti & C. SpA, Dassault Aviation, Fiat Auto SpA, KLM, Nestlé, Philips, Renault, Robert Bosch, Sulzer AG, Volkswagen.

Also Visit...
EFQM Report 2010

Download
  © EFQM  -  Terms Of Use  -  Privacy Statement