EFQM offers a variety of different publications. To make it easier for you we have divided these publications into different groups based on subject material. To view more information on a publication click on the section title below. On the next page you will find a description of the publication, the price, number of pages, languages it is available in, a direct link to its location in the webshop, and a sample look inside of the publication.

Model Related
Fundamental Concepts of Excellence 2010, EFQM Excellence Model 2010, EFQM Excellence Model in Action, Radarise Your Business for Success; Series of 4 Pocketbooks

Assessment
NEW!!! Adoika Case Study 2010; self-assessment guidelines, qestionnaire for a first time self-assessment, Assessing Global Companies, blank assessor scorebooks, EFQM Case Studies

Benchmark Reports
Customer Perception; People Perception
 
Frameworks
EFQM Framework for Corporate Social Responsability, Risk Management, Knowledge Management, Innovation,  Managing External Resources

Process Survey Tools
Manufacturing Process Management, Supply Chain Management, Human Resource Management, Marketing and Sales, Finance, Facility Management Process, Purchasing Process Management

ToolBooks
Excellence One Toolbook, Excellence One Toolbook for Self Assessment, Corporate Social Responsibility,  Benchmarking

EFQM Cases
TNT Express (ICS), Banking on transformation (VP Bank), People engagement: (Royal Philips Electronics), T-Systems MMS