Listed below is the title of each publication, the price, a summary, the languages it is available in, and the page number it is found on in the webshop within its section. On the right side of the page you will find a direct link to the correct section of the webshop where you will find the publication and a sample of the publications.

Benchmark Reports on Customer Perception and People Perception
46 pages in each Report 
Member Price: 35.20 Euro
Non-member Price: 44.00 Euro 
As users of the EFQM Excellence Model, we understand the need to compare our performance levels with external organisations to understand where we excel and where we may need to make improvements to stay competitive and deliver sustainable benefits to our stakeholders. These comparisons can be made both within the market we operate and beyond, to bring in new ideas
and innovative ways of working that will enable us to make “breakthrough improvements” or gain access to new markets.
Language - English
Webshop - page 10  - 1.Model related