Listed below is the title of each publocation, the price, a summary, the languages it is available in, and the page number it is found on in the webshop within its section. On the right side of the page you will find a direct link to the correct section of the webshop where you will find the publication and a sample of the publications.
To support senior executives and individuals in the organisation tasked with undertaking strategic change programmes, EFQM has developed a case learning series documenting successful examples of how member companies have solved implementation related issues.
The EFQM case series celebrates examples of leadership: how a desired outcome has been systematically communicated and the people within an organisation motivated and aligned to deliver it.
Cases currently available from EFQM include:
Running the extra mile (TNT Express-ICT)
24 pages
Member Price: 25.6 Euro
Non-member Price: 32.00 Euro
This case is about the TNT Express IT centralised support in Atherstone, UK. It describes how Express ICS shapes its operational model by matching front line with back office operations in a seamless integration of people and processes. This is standardized among its Business Units, all operating on a “one-business” worldwide basis. The case reveals TNT-ICT’s dynamic and innovative services, the customer orientation and can-do attitude of its people, complemented with a reinforced process management system.
Languages - English
Webshop - page 1 of the EFQM Cases section.
Balancing opposites: delivering on innovation
(T-Systems MMS)
20 pages
Member Price: 25.6 Euro
Non-member Price: 32.00 Euro
Today T-Systems MMS, based in Dresden, holds the primacy in the multimedia market in Germany for the fifth year in a row. This EFQM case is about how T-Systems MMS successfully stays in pole position by delivering on innovation. Continuously balancing structure and creativity, the multimedia division of T-Systems turns their thorough management system into revolutionary and successful day-to-day operations. The case study demonstrates how this high-performing “bi-dextrous” organisation delivers profitably on innovation and motivates its leaders to deliver sustainable growth.
Languages - English
Webshop - page 2 of the EFQM Cases section.
Banking on transformation: integral change management (VP bank)
24 page
Member Price: 25.6 Euro
Non-member Price: 32.00 Euro
This case shows how VP Bank, Vaduz, Liechtenstein, embarked on a large-scale, multi-year programme of intense self-reflection on its strategy and its operations without compromising on the most important and traditional value in all private banking – thrust.
VP Bank successfully engaged in a fundamental make-over programme and learnt how to capitalize on the interaction between systemic organizational adaptation and company culture. Instead of ‘serving the system’, VP Bank initiated various programmes to strengthen customer intimacy – with both state-of-the-art IT instruments and behavioural programmes.
Languages - English
Webshop - page 3 of the EFQM Cases section.
People engagement: from energy to performance (Philips,)
20 pages
Member Price: 25.6 Euro
Non-member Price: 32.00 Euro
Engagement is well known for multiplying efforts and resources. But its potential is normally best deployed at team level (10-20 people), or at most in medium sized multi-team divisions (200-500 people). But what happens when you try to extend this approach to large organizations?
This fourth case is about how Philips, being a multinational company with more than 130,000 employees, engages people on a large scale through worldwide initiatives. Building on people engagement, focusing their energy and aligning it with the strategy are the important challenges that Philips successfully tackles.
Read how to constantly link engagement to focused objectives, in order to avoid the risk of engagement becoming the goal itself instead of a way to reach a business goal.
Languages - English
Webshop - page 4 of the EFQM Cases section.