The review of the EFQM Excellence Model

"Yes! The change is a big step forward for the assessors."
"It promised added value for organisations being assessed."
"Far more appropriate for today and tomorrow!"
"I like the new structure, the new scoring matrix.
Plain language really helps."
"I like the focus on sustainability."
"All in all it is great and exciting, but as they say
'the proof of the pudding is in the eating' so let's get to it!!"

The revised version of the EFQM Excellence Model is now out for 5 months; we received very positive feedback. In a recent poll, 97% of the users found the changes useful and of value.

Furthermore over the past months, EFQM has trained more than 250 assessors, all courses have been aligned with EFQM Model 2010. Many publications have been revised and we are about to start the EFQM Excellence Award 2010 season.

This page will give you some interesting information on how to learn more about the EFQM Model 2010 and will outline what will be released and worked on in the coming months.

Hear directly from EFQM about the EFQM Model 2010.
Join our free webinars!
EFQM has been running a series of webinars to explain the changes to the EFQM Model. These webinars have proven to be an efficient way of communicating and is well appreciated. To build on this initiative we have decided to offer a new series of webinars on "the benefits of using the EFQM Model 2010", the first of which was held in January 2010. This allows you to understand the short and long term benefits of using the EFQM Excellence Model 2010 to improve the performance and results of your organisation. Practical approaches are shared to help you make the most out of it. The advantages of the new version of the EFQM Model 2010 are presented.

Benefits of using the EFQM Model 2010 Webinar:

8 March 2010 - 11.00-12.30

We also organise free private webinars for EFQM Members who wish to inform their internal teams.

Feel free to encourage people who might be interested in joining one of these webinars! To register, please contact Sue Sweet, sue.sweet@efqm.org, for more details.

Discovering the EFQM Model 2010 - the choice is yours:
First, you can order one of the following publications:

EFQM Fundamental Concepts - The Building Blocks of Sustainable Excellence - [Read more]
The EFQM Excellence Model - available in English, German and Danish. Spanish, Italian, French, Dutch, Swedish, Czech will be available by the end of Q1 2010 [Read more]

You can also download :

The Transition Guide - How to upgrade the EFQM Excellence Model 2010. Here you will find a summary of the changes to the Fundamental Concepts, the Model and RADAR, as well as a positioning of the renewal, the benefits and a top level analysis. [Download it]
The Achieving Excellence triptych - How to upgrade the EFQM Excellence Model 2010. Here ou will find a summary of the changes to the Fundamental Concepts, the Model and RADAR, as well as a positioning of the renewal, the benefits and a top level analysis. [Download it]

Training on the Model 2010 :

Leaders for Excellence - A new course for change agents and managers using EFQM
EFQM Assessor Training - Includes a new case study
Journey to Excellence - Prepare your organisation to embark on an excellence journey
Master Assessor Training - For experienced assessors who want to enrich their portfolio of skills
Upgrade course - For assessors and people with experience of EFQM assessment. What you need for the Model 2010

These courses are available as a public or an in-house training. [More information] or contact the EFQM Training team at training@efqm.org.

Other publications available :

Adoika Case Study - 4 booklets with a total of 125 pages from this Model 2010 case study Adoika Group - Luxury Hotels. The group operates hotel and hospitality businesses from its administrative offices in Liechtenstein and London [Read more]
Determining Excellence - A questionnaire booklet based on the nine criteria of the EFQM Model 2010. A simple guide to an organisation's first self-assessment. Who said doing EFQM is complex? [Read more]
Radarize your business - the 2010 version [Read more]
Assessor scorebook - the 2010 version [Read more]

User guides and tools for EFQM Members - FREE for EFQM Members
Contact EFQM at info@efqm.org or visit the [Knowledge Base]

Simple questionnaire - A simple questionnaire in Excel format you can adapt to perform an assessment according to EFQM Model 2010 in your organisation.
Business Excellence Matrix - A tool to perform your self-assessment and build your enabler map at the same time. Shared by Ricoh.
Assessor scorebook - a word version of the assessor scorebook
Understanding an organisation's stakeholders - a useful guide that will help you to align your stakeholders with the EFQM result section
Common practices guide for large private companies - Practices commonly used and positioned within the EFQM Excellence Model
Using EFQM to assess projects - Quality gate reviews for organisational change projects based on the EFQM Excellence Model. Shared by Robert Bosch GmbH
EFQM Assessor Guide - The bible for 2010 Award Assessors
Site-Visit Card - asking the right RADAR questions : an important tool for Award Assessors

Under progress :

Public Sector Guidelines
Assessing for Excellence 2010
Framework for Innovation 2010
Framework for Corporate Quality Data
Framework for Multiproject Management
Integrating EFQM Assessment and Audits
Process Assessment using RADAR
Spectrum Case Study 2010
90 Questions Assessment Questionnaire
Making the best of using both EFQM and Six Sigma

Should you be interested to have EFQM feedback on your tools and practices, or think that you are ready to share some of them, feel free to contact us at info@efqm.org.