Through this 2-day training course you will learn to understand and apply the EFQM Excellence Model, identify areas for improvement and adopt a structured approach to address them.

Why join? 

• Learn to use DMAIC, a simple tool to drive improvement projects 
• Understand the Business Excellence Matrix, an EFQM self-assessment tool 
• Develop an enabler map 
• Identify areas for improvement and adopt a structured approach to effectively address them 
• Work with a real Recognised for Excellence application document

When & where? 
This training is delivered at the EFQM offices in Brussels, or it can be organised at your premises for groups of people larger than 6.

Upcoming training dates in Brussels:

• 21 - 22 June 2012 (Ricoh Case Study)
• 20 - 21 September 2012 (Glasgow College Case Study)
• 22 - 23 November 2012 (Ricoh Case Study)

Price? 
Member organisations: € 1 300 (excluding 21 % VAT) 
Non-affiliated organisations: € 1 625 (excluding 21 % VAT)

For more information, don't hesitate to contact training@efqm.org.