January 2013

When	What	Description	Location
16 - 18	Training	Internal Assessor Training (TAW)	EFQM Offices
23 - 25	Training	EFQM Assessor Training	EFQM Offices
22	Event	Introductory Meeting	EFQM Offices
24  14.00 CET	Webinar	New Ways of Working	Webinar
TBC	Webinar	Benchmarking Group Customer Experience in B2B	Webinar

February 2013

When	What	Description	Location
5 11.00 CET	Webinar	Breakthrough Sustainability	Webinar
20 - 22	Training	EFQM Assessor Training	EFQM Offices
26	Webinar	Benchmarking Group Customer Experience at Ricoh	Webinar

March 2013

When	What	Description	Location
27 Feb - 1	Briefing	EEA 2013 Assessor Briefing	EFQM Offices
6 - 8	Briefing	EEA 2013 Assessor Briefing	EFQM Offices
7	Event	Good Practice Visit Hosted by GC Europe, Ricoh, & BJA Belgian/Japanese companies	Leuven, Belgium
13 - 15	Briefing	EEA 2013 Assessor Briefing	EFQM Offices
20 - 22	Briefing	EEA 2013 Assessor Briefing	EFQM Offices
27 - 29	Training	EFQM Assessor Training	EFQM Offices
TBC	Webinar	Benchmarking Group Customer Experience in B2B	Webinar

April 2013

When	What	Description	Location
9 - 10	Training	Leaders for Excellence	EFQM Offices
10	Event	Good Practice Visit	Bosch Bamberg
11 - 12	Training	Journey to Excellence	EFQM Offices
15 - 16	Training	Validator Training	EFQM Offices
17 - 19	Training	EFQM Assessor Training	EFQM Offices
17 - 21	Event	Oasis of Excellence Innovation Conference	Paris
30	Event	Good Practice Visit	BMW Regensburg

May 2013

When	What	Description	Location
8	Event	Good Practice Visit Hosted by pom+ Consulting The Essence of Excellence	Switzerland (in German)
22	Webinar	Introductory Webinar	online
22 - 24	Training	EFQM Assessor Training	EFQM Offices

June 2013

When	What	Description	Location
10-12	Training	Internal Assessor Training (TAW)	EFQM Offices
13-14	Training	Leaders for Excellence (TAW)	EFQM Offices
17-18	Training	Journey of Excellence (TAW)	EFQM Offices
19	Webinar	Introductory Webinar	online
19 - 21	Training	EFQM Assessor Training	EFQM Offices
20	Event	Good Practice Visit at Coplaning	Luxemburg
25	Event	Good Practice Visit at Bosch Bari	Bari (Italy)
27	Event	Good Practice Visit at Bosch Bari	Dubai Silicon Oasis Authority (Dubai)
27-28	Training	EFQM Master Assessor Training	EFQM Offices

July 2013

When	What	Description	Location
17 - 19	Training	EFQM Assessor Training	EFQM Offices

August 2013

When	What	Description	Location
21 - 23	Training	EFQM Assessor Training	EFQM Offices

September 2013

When	What	Description	Location
10	Event	Introductory Meeting	EFQM Offices
18 - 20	Training	EFQM Assessor Training	EFQM Offices

October 2013

When	What	Description	Location
8 - 9	Training	Leaders for Excellence	EFQM Offices
10 - 11	Training	Journey to Excellence	EFQM Offices
14 - 15	Training	Validator Training	EFQM Offices
16 - 18	Training	EFQM Assessor Training	EFQM Offices
23 - 24	Event	EFQM Forum Achieving Excellence	Vienna, Austria
25	Event	Good Practice Visit at Alpenresort Schwarz	Mieming, Austria

November 2013

When	What	Description	Location
19	Event	Introductory Meeting	EFQM Offices
20 - 22	Training	EFQM Assessor Training	EFQM Offices
26 - 27	Training	Journey to Excellence (TAW)	EFQM Offices
28 - 29	Training	Leaders for Excellence (TAW)	EFQM Offices

December 2013

When	What	Description	Location
2 - 4	Training	Internal Assessor Training (TAW)	EFQM Offices
18 - 20	Training	EFQM Assessor Training	EFQM Offices