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The EFQM Excellence Model

The EFQM Excellence Model is a non-prescriptive framework based on nine criteria. Five of these are ‘Enablers’ and four are ‘Results’. The ‘Enabler’ criteria cover what an organisation does and how it does it. The ‘Results’ criteria cover what an organisation achieves. ‘Results’ are caused by ‘Enablers’ and ‘Enablers’ are improved using feedback from ‘Results’.

The EFQM Excellence Model is being implemented by over 30 000 organisations in the world. It is a non-prescriptive assessment framework that can be used to gain a holistic overview of any organisation regardless of size, sector or maturity. Typical benefits of using the EFQM Excellence Model include:


 

 

 

 

 

 

The EFQM way to Sustainable Excellence consists of three fully integrated components:

If you would like to know more about the EFQM Excellence Model, you can:

  • Request a phone call or webinar via email (info@efqm.org)
  • Download a full EFQM Model presentation on the right hand side of this page
  • Visit our Discussion Board "My first step with the EFQM Model" (Click here)
  • Purchase our EFQM Excellence Model brochure or join one of our training programmes

Should you be interested to have EFQM feedback on your tools and practices, or think that you are ready to share them, feel free to contact us at info@efqm.org  

Free Tools...

Check out our free tools to implement the Model at your organisation. Click here

Read more...

Read more on our EFQM Excellence Model...

Click here to explore more publications related to the EFQM Excellence Model and the Fundamental Concepts.

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