Knowledge Base

  • Siemens Congleton - United Kingdom

    EFQM
    17 February 2017

    How to develop excellence beyond the limits of your organisation

    This insight focuses on “suppliers” and analysing how Siemens Congleton, developed excellence beyond the boundaries of their organisation. 

  • WDH - United Kingdom

    EFQM
    17 February 2017

    How to develop excellence beyond the limits of your organisation

    This insight focuses on “customers” and analysing how WDH - Wakefield and District Housing – one of the EFQM Award Winners in 2015, developed excellence beyond the boundaries of their organisation. 

  • GHA - United Kingdom

    EFQM
    17 February 2017

    How to develop the organizational culture to achieve excellent results,

    This case study focuses on de results achieved by EFQM Member Glasgow Housing Association (GHA). GHA’s mission is ‘Better Homes, Better Lives, A Better Glasgow’. This is based on feedback from their tenants and stakeholders and reflects their role being beyond simply bricks and mortar, focusing on supporting the needs and aspirations of tenants. 

  • GC Europe - Belgium

    EFQM
    17 February 2017

    How to develop the organizational culture to achieve excellent results

    This case study focuses on de results achieved by EFQM Member GC Europe (GCE). GC Corporation has always nurtured a culture of excellence, based on cultural roots shaped by the founder himself. These roots have never been lost during the 95 years of existence. 

  • Alpenresort Schwarz - Austria

    EFQM
    17 February 2017

    How to develop the organizational culture to achieve excellent results

    This case study focuses on the results achieved by the Alpenresort Schwarz, a 5-star alpine spa & Golf resort in Tyrol in Austria that was EFQM Excellence Award Winner and Prize Winner in "Adding Value for Customers" & "Succeeding through the Talent of People" in 2013.

  • Leadership

    EFQM
    16 January 2017

    Bosch Security Systems, S.A. - Portugal

    2016 EFQM Excellence Award - Finalist

    By leadership, by example and a culture based approach, the Plant Manager has inspired the Management Team, the wider leadership team and all of the associates in the business to new and much higher levels of performance and behaviours.  

  • Communication

    EFQM
    16 January 2017

    Bosch Security Systems, S.A. - Portugal

    2016 EFQM Excellence Award - Finalist

    Different forms of communication are utilized for different purposes. These approaches are integrated in the several strategic deployment tools employed by the organization; e.g. face-to-face in daily management, SystemCIP, PointCIP, LeaderCIP to tackle strategic challenges and ways of working, the OK!Bosch magazine and information boards for general issues.

  • Driving beyond the limits

    EFQM
    22 December 2016

    By Mika Hakkinen - Former Finnish professional racing driver, double F1 World Champion

    Beyond means doing something that you might not realise you are capable of...  Discover Mika Hakkinen's great contribution to the EFQM Forum 2016.

  • The new ISO Standards on management systems and the EFQM Excellence Model

    EFQM
    22 December 2016
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    By Ruud Stassen, INK

    ISO 9001 and the EFQM Excellence Model are different approaches for different purposes. ISO contributes to consistent delivery of products and services that meet customer requirements and applicable statutory and regulatory requirements and aims to enhance customer satisfaction. The EFQM Excellence Model supports organisations on their journey to excellence, taking into account all their stakeholders. 

     

  • Managing cultural change: leadership, agility and sustainability in the Scottish education sector

    EFQM
    22 December 2016

    City of Glasgow College - United Kingdom

    2016 EFQM Excellence Prize Winner in Sustaining Outstanding Results

    Based on the merger blueprint document produced by City of Glasgow College, the integration of the formerly disparate colleges was consistently executed, led by a strong leadership team and consistently supported by a strong common vision. The vision and blueprint embraced all aspects of the College, its stakeholders and their needs. 

  • City Learning, Industry Academy and Students Support

    EFQM
    22 December 2016

    City of Glasgow College - United Kindgom

    2016 EFQM Excellence Prize Winner in Sustaining Outstanding Results

    City of Glasgow College (CoCG) understands the needs and expectations of its customers, it focuses on its aim for students which is for them to “Get a Job, Keep a Job, Get a Better Job”. They have identified its main customer groups, and segmented them. This ensures that learning and teaching services and students’ guidance services are tailored and customer centred.  

  • Global Manufacturing and Industry 4.0

    EFQM
    12 December 2016

    By Bosch Blaichach/Immernstadt - Germany

    Industry 4.0 or the fourth industrial revolution, is the current trend of automation and data exchange in manufacturing technologies. It includes cyber-physical systems, the Internet of things and cloud computing. Industry 4.0 creates what has been called a "smart factory".

  • Drivers for Excellence

    EFQM
    8 December 2016
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    Learning from role model practices

    A new format for EFQM to communicate value propositions we offer to EFQM members, based on our Fundamental Concepts for Excellence. Each of the Drivers for Excellence can be related to strategic challenges organisations face today who are aiming for Excellence.  Discover the practices from EFQM Excellence Award Applicants from 2012 to 2016.

  • Spreading Excellence

    EFQM
    8 December 2016
    All
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    In this Member Newsletter, you will read about Leadership and People in an article from Riëtta Klijn but also about Agility through a contribution from Pedro Juarez. We also share with you news from the network and news from EFQM. Read further...

  • Executive Management of Natural Resources

    EFQM
    28 November 2016

    Coca-Cola Içecek Supply Chain - Turkey

    2016 EFQM Excellence Award - Finalist

    CCI Turkey SC is consistently working on optimising and reducing its environmental impact. Those activities have led to a consistent reduction in important environmental indicators to a best in class level compared with other organisations, e.g. water usage, waste water recycling, energy usage, waste recycling rate and CO2 emission. 

  • Job rotation

    EFQM
    28 November 2016

    Coca-Cola Içecek Supply Chain - Turkey

    2016 EFQM Excellence Award - Finalist

    CCI Turkey has a strong improvement culture resulting in a high number of suggestions through the CCIdea platform and strong people results for motivation and engagement. This approach for job rotation is also very strongly linked to the strategic management framework and the strategic pillar for people.  

  • Benchmarking Scoring Report 2016

    EFQM
    25 November 2016
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    EFQM Excellence Award 2016

    The EFQM Excellence Model provides a framework to compare the relative performance of any organisation, regardless of size, sector or maturity. This report is your access to an overview of the scoring profiles, a comparison of 2016 vs. 2015, as well as several examples picturing the evolution of organisations which, after applying to the EFQM Excellence Awards, have acted on the feedback produced by the EFQM Excellence Assessors, and once again participated in this process.

  • strategy deployment process

    EFQM
    22 November 2016

    Aeroports de Lyon - France

    2016 EFQM Excellence Prize Winner in Managing with Agility

    Aéroports de Lyon is effectively and efficiently identifying and responding to risks and opportunities and have developed several integrated approaches to enable analyses and fact based decisions on improvements and changes that contributes towards the strategic goals. Two of these approaches are exceptional, the EPM - Enterprise Management tool and the Airport Operational Control Centre (AOCC).  

  • "Airport Helper", Smiley boxes

    EFQM
    21 November 2016

    Aeroports de Lyon - France

    2016 EFQM Excellence Prize Winner in Managing with Agility

    Aéroports de Lyon has a very strong customer-focus and central to this is the understanding of the importance of the passenger experience of the quality of service as a driver for the strategic ambition of growth. Several approaches aiming on understanding passenger’s perception in order to be able to improve service quality and performance have been developed and implemented.

  • Excellence Beyond

    EFQM
    15 November 2016
    Videos
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    By Prof. Vittorio Cesarotti, Università di Roma "Tor Vergata"

    Excellence is a moving concept, both in organisations and in real life. And it moves fast. Sometimes driven by a growing economy, sometimes finding new roads to support organisations to emerge from critical moments. In the last 25 years EFQM has had a crucial role in the movement for excellence in Europe and beyond. Why?

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