Knowledge Base

  • Executive Management of Natural Resources

    EFQM
    28 November 2016

    Coca-Cola Içecek Supply Chain - Turkey

    2016 EFQM Excellence Award - Finalist

    CCI Turkey SC is consistently working on optimising and reducing its environmental impact. Those activities have led to a consistent reduction in important environmental indicators to a best in class level compared with other organisations, e.g. water usage, waste water recycling, energy usage, waste recycling rate and CO2 emission. 

  • Job rotation

    EFQM
    28 November 2016

    Coca-Cola Içecek Supply Chain - Turkey

    2016 EFQM Excellence Award - Finalist

    CCI Turkey has a strong improvement culture resulting in a high number of suggestions through the CCIdea platform and strong people results for motivation and engagement. This approach for job rotation is also very strongly linked to the strategic management framework and the strategic pillar for people.  

  • Benchmarking Scoring Report 2016

    EFQM
    25 November 2016
    All
    All

    EFQM Excellence Award 2016

    The EFQM Excellence Model provides a framework to compare the relative performance of any organisation, regardless of size, sector or maturity. This report is your access to an overview of the scoring profiles, a comparison of 2016 vs. 2015, as well as several examples picturing the evolution of organisations which, after applying to the EFQM Excellence Awards, have acted on the feedback produced by the EFQM Excellence Assessors, and once again participated in this process.

  • strategy deployment process

    EFQM
    22 November 2016

    Aeroports de Lyon - France

    2016 EFQM Excellence Prize Winner in Managing with Agility

    Aéroports de Lyon is effectively and efficiently identifying and responding to risks and opportunities and have developed several integrated approaches to enable analyses and fact based decisions on improvements and changes that contributes towards the strategic goals. Two of these approaches are exceptional, the EPM - Enterprise Management tool and the Airport Operational Control Centre (AOCC).  

  • "Airport Helper", Smiley boxes

    EFQM
    21 November 2016

    Aeroports de Lyon - France

    2016 EFQM Excellence Prize Winner in Managing with Agility

    Aéroports de Lyon has a very strong customer-focus and central to this is the understanding of the importance of the passenger experience of the quality of service as a driver for the strategic ambition of growth. Several approaches aiming on understanding passenger’s perception in order to be able to improve service quality and performance have been developed and implemented.

  • Excellence Beyond

    EFQM
    15 November 2016
    Videos
    All
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    By Prof. Vittorio Cesarotti, Università di Roma "Tor Vergata"

    Excellence is a moving concept, both in organisations and in real life. And it moves fast. Sometimes driven by a growing economy, sometimes finding new roads to support organisations to emerge from critical moments. In the last 25 years EFQM has had a crucial role in the movement for excellence in Europe and beyond. Why?

  • EFQM LEADING EXCELLENCE BEYOND THE LIMITS

    EFQM
    15 November 2016
    Videos
    All
    All

    By EFQM

    Leading Excellence beyond the limits is an invitation to engage into actions to go much further and positively surprise all stakeholders. How about happy employees, intuitive leaders, delighted customers, innovative and creative services far ahead of competition, creating today the sustainable future, being a global role model … now? Using the full potential of your entire organisation can take you beyond the limits of your own challenging strategic targets!  

  • Beyond the Award - How to keep the fire burning

    EFQM
    15 November 2016

    By BMW Group Plant Regensburg

    It is a grand and highly important moment in a company’s history when it is honored with the EFQM Excellence Award (EEA). Even bigger is the challenge to keep the momentum and to turn procedures into people’s mindsets and thus to reveal a deep desire for excellence and great performance. The presentation deals with questions concerning how this situation can be achieved, how to deal with risks and challenges and how to keep the “fire burning”. 

  • It's all about the Award

    EFQM
    18 October 2016
    All
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    In this edition of the Member Newsletter you will read about the outcome of the EFQM Excellence Award 2016 and get opportunities to learn from Role Model organisations. We also bring you a look at Global Performance Excellence Models around the world but also a few tips on Managing with Agility. Dive further if you'd like to discover more...

  • The Art of Innovation

    EFQM
    8 June 2016

    Everyone is talking about innovation, but what actually IS innovation, and what drives it? Are all forms of technical creativity real innovations? Is innovation actually always about technical stuff? Can innovation not also be about how to inspire people, or be about organizing your processes in a radically different way?

  • New developments & Cybersecurity

    EFQM
    20 May 2016
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    This April we share with you the latest developments among the EFQM Network: The French Senate rewarding most performing enterprises, the signature of a MoU with DGEP, the launch of the new Qualified Assessor Training or the opening of the registrations to the EFQM Forum 2016. Dive further and you will read an article from Xavier Rubiralta, an expert sharing on Cybersecurity seen through the prism of EFQM. 

  • Managing with Agility

    EFQM
    7 April 2016
    All
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    In this Member Newsletter you will find a section with article on how some of our members have used the EFQM Excellence Model and approaches to improve their business performance. You will also find an interesting article from José Antonio Calvo about an agile approach using the Scrum tool for project and process management. Keep reading to find out more...

  • VAMED-KMB - PROCESSES, PRODUCTS & SERVICES

    EFQM
    24 February 2016

    VAMED-KMB Krankenhausmanagement - Austria

    2015 EFQM Excellence Award - Prize Winner in "Adding Value for Customers" 

    VAMED-KMB has built up a comprehensive process manage ment sys tem which designs, manages, and improves processes on various levels. The process map is divided into key processes, primary processes, and cross sectional supporting processes. 

  • VAMED-KMB - People

    EFQM
    24 February 2016

    VAMED-KMB Krankenhausmanagement - Austria

    2015 EFQM Excellence Award - Prize Winner in "Adding Value for Customers"

    VAMED-KMB’s guiding principle “from people excellence for people” expresses our awareness that the organisation’s striving for excellence and its vision to be an “accompanying partner in the Viennese health care sector” can only be realized “from people”, thus through its employees. 

  • VAMED-KMB - LEADERSHIP

    EFQM
    23 February 2016

    VAMED-KMB Krankenhausmanagement - Austria

    2015 EFQM Excellence Award - Prize Winner in "Adding Value for Customers"

    The core purpose of the organisation, the future vision and values are defined in VAMED-KMB’s Vision and Mission Statement (V/M) which is an integral part of the management system (target setting, process alignment, deployment of measures and indicators) and reassessed annually at the MRs according to the strategic manage ment process (PD- 55). The pursuit of excellence lies at the heart of our actions, which is expressed by our guiding value principle: “from people excellence for people”. 

     

  • Sharing with the Community

    EFQM
    18 February 2016
    All
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    We would like to invite you to absorb and enjoy the content of this January 2016 EFQM Member Newsletter. It starts with a clear message from the EFQM Board of Directors who highlight the needs of our members…so your needs!  You will discover what recently happened in the Excellence Community through the News from the Network and find out more about your peers' achievements and projects. We also share with you News from EFQM such as an interview with our new EFQM Middle East Representative or our new Training Porfolio. Do not hesitate to contact us to share your stories or feedback!

  • Embedding Innovation in your Organisation’s DNA

    EFQM
    18 February 2016

    Large or small, public or private, you need to have an ‘Innovation Compass’

    You need to have an Innovation Compass? Successful innovators find ways to manage the delicate balance of investing in the future, whilst sustaining the benefits being obtained from their current core offerings. -They forecast how much Innovation they need and what specifically it should achieve for them, but the big question is how best to do this?

  • RADAR - The EFQM's Management Tool

    EFQM
    18 February 2016

    Did you know that when RADAR was originally launched the EFQM intended that the tool should be used in day-to-day management, and not solely for assessment?

    The RADAR developers realised that a truly effective tool for assessment should be based, not upon something different or additional to good management practice, but rather upon what any good manager or management team should be doing in their daily work.

  • Benchmarking Scoring Report 2015

    EFQM
    2 February 2016
    All
    All

    EFQM Excellence Award 2015

    Access an overview of the scoring profiles, a comparison of 2015 vs. 2014, as well as several examples picturing the evolution of organisations which, after applying to the EFQM Excellence Awards, have acted on the feedback produced by the EFQM Excellence Assessors, and once again participated in this process. Mentioned examples clearly show the improvement in their performance. 

  • Rehaklinik - Strategy

    EFQM
    15 January 2016

    Rehaklinik (CHNP) - Luxembourg

    2015 Recognised for Excellence 4 star

    For us, the achievement of our mission and our vision is an organisational development, i.e. a long term, ongoing change process of the Rehaklinik as a whole and of all individuals working in it. This is also reflected in the Rehaklinik’s goal-oriented strategic axes and measured in our Balanced Scorecard.

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