Knowledge Base

Embedding Innovation in your Organisation’s DNA
Author:EFQM
Published on:18 February 2016
Topic:Articles & White Papers
Topic:Harnessing Creativity & Innovation
Topic:All
Large or small, public or private, you need to have an ‘Innovation Compass’

You need to have an Innovation Compass? Successful innovators find ways to manage the delicate balance of investing in the future, whilst sustaining the benefits being obtained from their current core offerings. -They forecast how much Innovation they need and what specifically it should achieve for them, but the big question is how best to do this?

Read more
RADAR - The EFQM's Management Tool
Author:EFQM
Published on:18 February 2016
Topic:Articles & White Papers
Topic:All
Topic:All
Did you know that when RADAR was originally launched the EFQM intended that the tool should be used in day-to-day management, and not solely for assessment?

The RADAR developers realised that a truly effective tool for assessment should be based, not upon something different or additional to good management practice, but rather upon what any good manager or management team should be doing in their daily work.

Read more
EFQM and Lean
Author:EFQM
Published on:14 July 2015
Topic:Articles & White Papers
Topic:All
Topic:All
Let's get them to work together...

What is the relationship between Operational Excellence and Business Excellence? Between Lean and the EFQM Model?

Read more
Finding a catalyst for change
Author:EFQM
Published on:14 July 2015
Topic:Articles & White Papers
Topic:All
Topic:IT & Technologies
ISO and the Excellence Model run in parallel, an impossible challenge? Don’t be so sure...

We often receive questions about the implementation of ISO and the EFQM Model within the same organisation. How can you do it? What does it take? Is it even possible? There is no perfect answer but an example of a successful implementation should help ease any doubt about the possibility to work in parallel with both approaches. Rob Jackson, from Ricoh UK, will share with us his experience of the subject.

Read more
Achieving and sustaining Excellence in Public Services
Author:EFQM
Published on:26 June 2015
Topic:Articles & White Papers
Topic:All
Topic:Public Administration
Excellence in Government Services adopting EFQM Model

Today, citizens (customers) have access to a wide array of products and services delivered consistently with a high level of service from the private sector, and they expect a similar level of service from the government. As seen below, citizens have many expectations when it comes to government services.

Read more

Knowledge Base

Embedding Innovation in your Organisation’s DNA

Large or small, public or private, you need to have an ‘Innovation Compass’

RADAR - The EFQM's Management Tool

Did you know that when RADAR was originally launched the EFQM intended that the tool should be used in day-to-day management, and not solely for assessment?

EFQM and Lean

Let's get them to work together...

Finding a catalyst for change

ISO and the Excellence Model run in parallel, an impossible challenge? Don’t be so sure...

Achieving and sustaining Excellence in Public Services

Excellence in Government Services adopting EFQM Model