Knowledge Base

  • Executive Management of Natural Resources

    EFQM
    28 November 2016

    Coca-Cola Içecek Supply Chain - Turkey

    2016 EFQM Excellence Award - Finalist

    CCI Turkey SC is consistently working on optimising and reducing its environmental impact. Those activities have led to a consistent reduction in important environmental indicators to a best in class level compared with other organisations, e.g. water usage, waste water recycling, energy usage, waste recycling rate and CO2 emission. 

  • Job rotation

    EFQM
    28 November 2016

    Coca-Cola Içecek Supply Chain - Turkey

    2016 EFQM Excellence Award - Finalist

    CCI Turkey has a strong improvement culture resulting in a high number of suggestions through the CCIdea platform and strong people results for motivation and engagement. This approach for job rotation is also very strongly linked to the strategic management framework and the strategic pillar for people.  

  • strategy deployment process

    EFQM
    22 November 2016

    Aeroports de Lyon - France

    2016 EFQM Excellence Prize Winner in Managing with Agility

    Aéroports de Lyon is effectively and efficiently identifying and responding to risks and opportunities and have developed several integrated approaches to enable analyses and fact based decisions on improvements and changes that contributes towards the strategic goals. Two of these approaches are exceptional, the EPM - Enterprise Management tool and the Airport Operational Control Centre (AOCC).  

  • "Airport Helper", Smiley boxes

    EFQM
    21 November 2016

    Aeroports de Lyon - France

    2016 EFQM Excellence Prize Winner in Managing with Agility

    Aéroports de Lyon has a very strong customer-focus and central to this is the understanding of the importance of the passenger experience of the quality of service as a driver for the strategic ambition of growth. Several approaches aiming on understanding passenger’s perception in order to be able to improve service quality and performance have been developed and implemented.

  • Sustainability Results

    EFQM
    16 December 2015

    Robert Bosch, Rodez Plant

    2015 EFQM Excellence Prize Winner in Sustaining Outstanding Results and Developing Organisational Capability  

    RzP has a 20 year history of implementing CSR as a core strategy of its organisation. Linked with dedicated finance controllers for the different manufacturing sectors as well as facility management, maintenance, and purchasing, the combined achievement of cost and environmental targets have been achieved.  

  • Process self-assessment and action list plan

    EFQM
    16 December 2015

    Robert Bosch, Rodez Plant

    2015 EFQM Excellence Prize Winner in Sustaining Outstanding Results and Developing Organisational Capability 

    RzP has developed a tool to design and develop their processes. This tool consists of a 3D matrix of processes that assures the link between ISO approach, EFQM Model and RzP business.  

  • Policy Deployment

    EFQM
    16 December 2015

    Robert Bosch, Rodez Plant

    2015 EFQM Excellence Prize Winner in Sustaining Outstanding Results and Developing Organisational Capability 

    The leaders of RzP manage the deployment of the strategic challenges convincingly due to an exemplary communication to their associates about the strategy.  

  • Partnership Management

    EFQM
    16 December 2015

    Robert Bosch, Rodez Plant

    2015 EFQM Excellence Prize Winner in Sustaining Outstanding Results and Developing Organisational Capability

    Partners at Bosch are defined as companies and organisations that have a positive impact in supporting the implementation of RzP strategy concerning one or more of the six strategic challenges.  

  • Identifying and monitoring major projects

    EFQM
    16 December 2015

    Robert Bosch, Rodez Plant

    2015 EFQM Excellence Prize Winner in Sustaining Outstanding Results and Developing Organisational Capability

    RzP show excellent performance in business results, e.g. production costs and productivity of the three value streams, as well as in other indicators reflecting the internal and external stakeholders. This is achieved by a very systematic way of deploying the strategy: prioritising the most important projects and actions relevant to the strategy on a yearly basis, and cascading them to department level using a “Prioritisation Matrix”.  

  • Harnessing Creativity and Innovation

    EFQM
    14 December 2015

    WDH

    2015 EFQM Excellence Award Winner

    WDH demonstrated an innate ability to gather customer insights and combine them with suppliers’ technical capabilities in order to maximise innovation and deliver cost effective solutions which improve tenants’ living standards and increase social value. 

  • Creating a Sustainable Future

    EFQM
    14 December 2015

    WDH

    2015 EFQM Excellence Award Winner

    WDH demonstrated a constant focus on making real change through social outcomes and creating a sustainable future for itself and the Wakefield district. Business results and society results are one and the same for WDH, and are consistently achieved. 

  • From a production and technology mindset to an innovation and development culture

    EFQM
    14 December 2015

    Bosch Car Multimedia Portugal, S.A.

    2015 EFQM Excellence Prize Winner in Leading with Vision, Inspiration & Integrity

    The approach that the top leaders of Bosch Car Multimedia Portugal, S.A. have adopted to change the organisation from a production and technology mindset to an innovation and development culture was decisive for the future of the company. The way and the speed of this turnaround within the perspective of a traditional Portuguese mindset, in the middle of a countrywide financial crisis and the inherent reluctance of people to change, are exceptional.  

  • Technical Innovation

    EFQM
    14 December 2015

    Bosch Car Multimedia Portugal, S.A.

    2015 EFQM Excellence Prize Winner in Leading with Vision, Inspiration & Integrity

    Bosch Car Multimedia Portugal, S.A. has bonded its future to innovation. With a very clearly defined strategy, initiated in 2012, technical innovation is in the focus of almost everything in the production area of the organisation. As part of this strategy, the company has established a partnership with the University of Minho, located in Braga.  

  • Industrial Performance Agreement

    EFQM
    14 December 2015

    Robert Bosch, Rodez Plant

    2015 EFQM Excellence Prize Winner in Sustaining Outstanding Results and Developing Organisational Capability

    As a production site in a high labour cost country, RzP must show DS that they constantly achieve perfect quality, agility and cost reduction in order to get the volumes and investments. The flexibility and ability to adapt to changing workload is one of their unique “selling points”.  

  • Recognition Culture

    EFQM
    14 December 2015

    Robert Bosch, Rodez Plant

    2015 EFQM Excellence Prize Winner in Sustaining Outstanding Results and Developing Organisational Capability

    RzP “Recognition Culture “is a management approach that allows RzP to remain at a very high level of industrial competitiveness. The impact on performance is clearly visible for many years in the results of quality manufacturing and cost reduction, as well as in innovation and continuous improvement successes that have made RzP “lead plant” for some product lines. 

  • Adding value for patients

    EFQM
    14 December 2015

    Cabinet d'orthodontie Becker & Associés

    2015 EFQM Excellence Prize Winner in Adding Value for Customers

    Cabinet Becker & Associés delivers dedicated services in the field of orthodontics. Its services focus on the individual needs and expectations of adult and young patients and are delivered throughout Luxembourg. With this respect, their strategic position is very clear: To be national ‘Referential Leader in Orthodontics’ guaranteeing highest satisfaction levels for all stakeholders. 

  • Patient Care and Green Jacket

    EFQM
    14 December 2015

    Sanitas Hospitales

    2015 EFQM Excellence Prize Winner in Succeeding through the Talent of People

    Patient Care units are a key factor in Sanitas Hospitales strong commitment to focus on patient care. This approach links directly to the defined value definition of (among other elements) offering the best human team. The strive for top patient care also connects to three strategic goals of reaching millions more people, getting extraordinary results and be the best place to work. 

  • Everyday Hero Program

    EFQM
    14 December 2015

    Sanitas Hospitales 

    2015 EFQM Excellence Prize Winner in Succeeding through the Talent of People

    This best practise, the “Everyday Hero Program” is all about engaging staff with the values of the organisation which will in turn lead to delivering the strategic objectives. This program has enabled unprecedented levels of employee engagement, where each and every employee truly came across as having real belief in the company values and their impact on the company strategy. 

  • Strategy Comms

    EFQM
    14 December 2015

    Robert Bosch, Blaichach/Immenstadt Plant 

    2015 EFQM Excellence Prize Winner in Managing with Agility and Leading with Vision, Inspiration & Integrity

    BhP has implemented a very systematic, robust, and efficient process for strategy formation, review, and in particular, for strategy communication and deployment. In combination with a proactive and highly visible senior leadership, this approach constitutes leading practice in terms of strategy deployment. 

  • Excellence is the only way towards a successful future

    EFQM
    18 March 2015

    BMW Group Plant Regensburg

    2014 EFQM Excellence Prize Winner in Managing with Agility

    For the continuing success of Plant Regensburg it is most important that the plant stays competitive. The key enablers to success have been put down in the plant’s target scenario for the year 2020. This target scenario contains the plant’s vision: “We inspire customers – in series”, which refers to the importance of the customer and, specifically, the equal importance of every customer.

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