Knowledge Base

  • Taking Responsibility for a Sustainable Future

    EFQM
    15 July 2011

    Red Electrica de Espana - Spain

    Since several years a comprehensive set of perceptions, outcomes and indicators, addressing all stakeholders and being consistent with strategy and policies, is being used and covers technical, economical, people, societal, and environmental dimensions.

  • BrgP technology innovation and development

    EFQM
    15 July 2011

    Bosch Car Multimedia Portugal S.A.

    BrgP plant navigates in a highly competitive environment balancing between a continuous cost reduction focus and at the same time nurturing the creativity and innovation required for continuous development and implementation of new technologies required to deliver the product and solution roadmap defined by Bosch Car Multimedia division.

  • Taking Responsibility for a Sustainable Future

    EFQM
    15 July 2011

    Comarca Bilbao de Osakidetza - Spain

    BiE is looking to be a role model for CSR for society as a whole and especially for the public service: they see CSR as a priority for public services to safeguard sustainable wellbeing in society. To achieve this, CSR is integrated in the values of the organisation and is clearly linked to strategic objectives, which are monitored systematically.

  • Achieving Balanced Results

    EFQM
    15 July 2011

    Red Electrica de Espana - Spain

    Two of the most important stakeholders of REE are the Spanish Government and the Regulatory bodies. The transmission growth plan, the operation of the power system and consequent compensation framework are regulated. The outcome of regulatory practice is an investment plan articulated with investment program measures and targets, timing, technical and geographical characteristics and a consequent regulated revenue measures and targets.

  • Grundfos' Culture of excellence

    EFQM
    15 July 2011

    Grundfos Pumpenfabrik GmbH - Germany

    There is a genuine "culture of excellence" within Grundfos Wahlstedt Production (GWP). The leaders have created a culture of openness and creativity; based on the Grundfos company values there is an unconditional trust and belief in the direction set by the leadership team.

  • Leading with Vision, Inspiration & Integrity

    EFQM
    15 July 2011

    Liverpool John Moores University - United Kingdom

    LJMU has established a transparent reporting system implemented by leaders, and since several years a comprehensive set of results, key outcomes and performance indicators, is being utilised by the LJMU. The leadership approaches of LJMU have been developed over time providing solutions for the local needs of the students, research partners, employers & society as well as the teaching & other staff.

  • Worthington's Leadership focus

    EFQM
    15 July 2011

    Worthington Cylinders Austria GmbH

    The leadership focus on the Succeeding through People concept has, without doubt, been a major success for WCA. The imperative has been the need to recruit and retain the very best staff in an area where there is very little unemployment.

  • Leading with Vision, Inspiration & Integrity

    EFQM
    15 July 2011

    Robert Bosch GmbH Bamberg Plant - Germany

    At BaP, leaders are role models of a culture of excellence in the way in which they set a clear strategic direction and communicate that effectively, consistently and regularly throughout the Bamberg Plant to ensure alignment and a shared culture so that all associates are clear about the role they play towards that strategic direction. BaP’s vision, mission and values are closely aligned to the Bosch Group and the Diesel and Gasoline divisions within the Automotive Business Unit. There are clear Bosch values which form the basis of the BaP leadership principles and standards.

  • LJMU's World of Work WoW

    EFQM
    15 July 2011

    Liverpool John Moores University - United Kingdom

    For LJMU World of Work WoW (Trademark) is the main and single unique selling proposition (USP) in a more and more competitive Higher Education market in UK. It is cited by UK Government as best practice and other universities seek to emulate the success of WoW. The main target of WoW is better employability of graduates (students = customers).

  • Equipping students for the World of Work

    EFQM
    15 July 2011

    Liverpool John Moores University - United Kingdom

    Since becoming a university in 1992, LJMU has grown substantially, in line with the policy of successive governments, to extend the scope and accessibility of higher education in the UK. World of Work is a programme developed to ensure that graduates are ‘ready to work’.

  • CO2 free

    EFQM
    15 July 2011

    Minerva - Italy

    The company is now a leader in the design and delivery of facility management, which it has successfully applied to hospital services and also to the shipbuilding sector. Minerva CO2 Free is a development which has enabled the company to become self-sufficient for its energy needs with zero environmental impact, in addition to becoming a role model of sustainability in the region.

  • DIGAME - Stakeholders' request attention service

    EFQM
    15 July 2011

    Red Electrica de Espana - Spain

    Red Eléctrica is part of the electricity sector. Their functional scope is: high voltage electric power transmission from generation plants to distribution substations and operation of the national power system. DIGAME's Acronym is "Stakeholder attention and External Multiservice attention Information Office" (Despacho de Información a Grupos de interés y Atención Multiservicio Externa). DIGAME in Spanish means “tell me”.

  • The effect of a consistent way of working

    EFQM
    15 July 2011

    Hospital Kirchberg - Luxembourg

    In a difficult and complex area of therapeutic care, the work done at this Unit is impressive. The effect of a consistent way of working, led and demonstrated by leaders at all levels, has ensured that the services provided for patients are both consistent and at a very high level. This ensures that the maximum manageable numbers of patients receive in-patient or out-patient care, and a careful record is kept of patients who, for any reason, have breaks in treatment, or relapses.

  • People. The formula for success

    EFQM
    15 July 2011

    Club Excelencia en gestion via innovation - Spain

    The Club Excelencia en Gestión, is a private, not-for-profit organisation providing services for its members. CEG has almost 300 member organizations on a national scale, drawn from both the private and public sector and from all fields of economic and social activity. The CEG found out that one of its strength was the high commitment of people and low staff turnover: the average time of employees working for the CEG is 10 years.

  • Succeeding through People

    EFQM
    15 July 2011

    Hospital Kirchberg - Luxembourg

    So deeply felt is the sense of belonging and contributing in the Unit, that it has almost become a part of their DNA. There is a strong capability and desire to succeed in patient therapy and in the same way to play a strong role as THE motor in the psychiatric reform in Luxembourg.

  • Participation Groups

    EFQM
    15 July 2011

    REGTSA - Spain

    REGTSA is an Independent Body reporting to the Salamanca Provincial Council. REGTSA’s main areas of activities are Tax Management, Tax Collection, and Information Management. With the means of Participation Groups, being clearly one of its key success factors, Regtsa boosts its business performance and innovation by fostering “swarm knowledge” and empowering ordinary people to do extraordinary things.

  • LJMU creates value for its customers

    EFQM
    15 July 2011

    Liverpool John Moores University - United Kingdom

    LJMU has put in place a series of processes which aim to create value for its customers, students and commercial customers. It engages actively with them to design and offer those academic programmes and commercial products that make the difference.

  • Customer orientation

    EFQM
    15 July 2010

    Pirktl Holiday GmbH & Co KG, Alpenresort Schwarz - Austria

    Customer orientation is the main focus of all activities in The Schwarz and therefore linked to vision and mission. The methods established within the Schwarz for acquiring, managing and using information about the guests clearly helps the hotel to maintain an outstanding way of inspiring all guests and an atmosphere of heartiness and friendliness.

  • Bradstow School's Gentle Teaching

    EFQM
    15 July 2010

    Bradstow School - United Kingdom

    Bradstow is a distinctive Residential Special School which provides living and learning opportunities for fifty-two students aged from 5 to 19 years, who experience Autistic Spectrum Disorders and/or Severe Learning Difficulties, and with a focus upon the most complex and behaviourally challenging needs. The impact of the school's "Gentle Teaching" integrated framework approach becomes clear soon after children enter the school.

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