Knowledge Base

  • Role Models of Leaders in Excellent Organisations

    EFQM
    8 June 2018

    The Fundamental Concept “Leading with vision, inspiration & integrity” states that “Excellent organisations have leaders who shape the future and make it happen, acting as role models for its values and ethics”. The Fundamental Concept continues by portraying the profile of the role model leader. But what do EFQM members perceive to be the key traits and the key skills and behaviours of (their) leaders? How do they help their people grow these skills, how do they identify suitable leaders and ultimately how do they prepare leadership practices for the megatrend storm that approaches?

  • How to develop the organisational culture to achieve excellent results

    EFQM
    8 June 2018

    This document provides a result of investigations within the EFQM's Community of Practice (CoP) titled: How to develop the organisational culture to achieve excellent results. This CoP was analysing excellent organisations and searching for examples of good organisational culture using the Edgar Schein’s model as framework.

  • The Future of the EFQM Excellence Model

    EFQM
    8 June 2018

    As a result of the conducted analysis, it delivers a proposal regarding the necessary changes in the Fundamental Concepts. In addition to that, this booklet delivers an overview on how other excellence models and standards reacted and still react to the above-mentioned movements. Adaptation is the dynamic evolutionary process that fits living systems to their environment, enhancing their evolutionary fitness.

  • Siemens Congleton - United Kingdom

    EFQM
    17 February 2017

    How to develop excellence beyond the limits of your organisation

    This insight focuses on “suppliers” and analysing how Siemens Congleton, developed excellence beyond the boundaries of their organisation. 

  • WDH - United Kingdom

    EFQM
    17 February 2017

    How to develop excellence beyond the limits of your organisation

    This insight focuses on “customers” and analysing how WDH - Wakefield and District Housing – one of the EFQM Award Winners in 2015, developed excellence beyond the boundaries of their organisation. 

  • GHA - United Kingdom

    EFQM
    17 February 2017

    How to develop the organizational culture to achieve excellent results,

    This case study focuses on de results achieved by EFQM Member Glasgow Housing Association (GHA). GHA’s mission is ‘Better Homes, Better Lives, A Better Glasgow’. This is based on feedback from their tenants and stakeholders and reflects their role being beyond simply bricks and mortar, focusing on supporting the needs and aspirations of tenants. 

  • GC Europe - Belgium

    EFQM
    17 February 2017

    How to develop the organizational culture to achieve excellent results

    This case study focuses on de results achieved by EFQM Member GC Europe (GCE). GC Corporation has always nurtured a culture of excellence, based on cultural roots shaped by the founder himself. These roots have never been lost during the 95 years of existence. 

  • Alpenresort Schwarz - Austria

    EFQM
    17 February 2017

    How to develop the organizational culture to achieve excellent results

    This case study focuses on the results achieved by the Alpenresort Schwarz, a 5-star alpine spa & Golf resort in Tyrol in Austria that was EFQM Excellence Award Winner and Prize Winner in "Adding Value for Customers" & "Succeeding through the Talent of People" in 2013.