Knowledge Base

  • Driving beyond the limits

    EFQM
    22 December 2016

    By Mika Hakkinen - Former Finnish professional racing driver, double F1 World Champion

    Beyond means doing something that you might not realise you are capable of...  Discover Mika Hakkinen's great contribution to the EFQM Forum 2016.

  • Global Manufacturing and Industry 4.0

    EFQM
    12 December 2016

    By Bosch Blaichach/Immernstadt - Germany

    Industry 4.0 or the fourth industrial revolution, is the current trend of automation and data exchange in manufacturing technologies. It includes cyber-physical systems, the Internet of things and cloud computing. Industry 4.0 creates what has been called a "smart factory".

  • Excellence Beyond

    EFQM
    15 November 2016
    Videos
    All
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    By Prof. Vittorio Cesarotti, Università di Roma "Tor Vergata"

    Excellence is a moving concept, both in organisations and in real life. And it moves fast. Sometimes driven by a growing economy, sometimes finding new roads to support organisations to emerge from critical moments. In the last 25 years EFQM has had a crucial role in the movement for excellence in Europe and beyond. Why?

  • EFQM LEADING EXCELLENCE BEYOND THE LIMITS

    EFQM
    15 November 2016
    Videos
    All
    All

    By EFQM

    Leading Excellence beyond the limits is an invitation to engage into actions to go much further and positively surprise all stakeholders. How about happy employees, intuitive leaders, delighted customers, innovative and creative services far ahead of competition, creating today the sustainable future, being a global role model … now? Using the full potential of your entire organisation can take you beyond the limits of your own challenging strategic targets!  

  • Beyond the Award - How to keep the fire burning

    EFQM
    15 November 2016

    By BMW Group Plant Regensburg

    It is a grand and highly important moment in a company’s history when it is honored with the EFQM Excellence Award (EEA). Even bigger is the challenge to keep the momentum and to turn procedures into people’s mindsets and thus to reveal a deep desire for excellence and great performance. The presentation deals with questions concerning how this situation can be achieved, how to deal with risks and challenges and how to keep the “fire burning”. 

  • The Art of Innovation

    EFQM
    8 June 2016

    Everyone is talking about innovation, but what actually IS innovation, and what drives it? Are all forms of technical creativity real innovations? Is innovation actually always about technical stuff? Can innovation not also be about how to inspire people, or be about organizing your processes in a radically different way?

  • 2030 Framework for Climate & Energy

    EFQM
    21 November 2014
    Videos
    All

    European Energy Policy Outlook

    Energy is at the heart of at least 3 mega trends: it increasing cost, the progressive depletion of natural resources and the impact of our consumption on the environment. The European Commission puts policies in place to address these issues. A senior representative of the Commission’s Directorate General for Energy presented their strategy and key policies regarding renewables, efficiency and the smarting of energy use.

  • Energy Smart Grid Management

    EFQM
    21 November 2014
    Videos
    All

    Bursagaz - Turkey

    As part of the Energy Sector Platform, Bursagaz shared his experience on the implementation of SCADA (Supervisory Control & Data Acquisition) through a webinar.  Discover here the video of their presentation.

  • Creating a Sustainable Future

    EFQM
    21 November 2014
    Videos
    All

    SUE "Vodokanal of St Petersburg" - Russia

    Take a closer look at their good practices on Creating a Sustainable Future, Developping Organisational Capabilities and Creative Use of Social Media...

  • Self-Assessment using the EFQM Model

    EFQM
    14 July 2014
    Videos
    All
    All

    There are many different self-assessment tools available from EFQM, ranging from very simple tools which should take less than an hour for a small team to complete the site visit simulation, which will take several days. This video gives an overview of these Self-Assessment options.

  • DMAIC Improvement Methodology

    EFQM
    14 July 2014
    Videos
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    All

    The EFQM Excellence Model provides a management framework that enables any organisation, regardless of size, sector or maturity, to determine their current strengths and the priority improvement areas that will enable them to more effectively implement their strategy. The DMAIC Improvement Methodology provides a structured approach for identify and implementing appropriate solutions to address the improvement opportunities identified in an EFQM assessment. Using both together helps focus improvement actions on achieving your strategic objectives.

  • EFQM Strategy

    EFQM
    14 July 2014
    Videos
    All
    All

    EFQM focuses on developing a healthy, vibrant network; centred on Europe but with a global reach. The resulting strategy is built on 3 value streams: Members, Partners and EU.  This video explains these 3 value streams and what this can mean to you and your organisation.

  • SSAU's Journey towards Excellence

    EFQM
    14 July 2014
    Videos
    All
    Education

    Stavropol State Agrarian University, Russia, shares their Journey towards Excellence...  Why did they chose the EFQM Excellence Model? What are they competitive advantages?

  • An EFQM Founding Members

    EFQM
    24 October 2013
    Videos
    All
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    Fritz Farhni, Former-CEO of Sulzer, EFQM Founding Member

    Fritz Fahrni is one the 14 CEOs who, in 1988, signed the Letter of Intent that led to the creation of EFQM the following year. He was then CEO of Sulzer, a Swiss industrial engineering and manufacturing company.

  • Alpenresort Schwarz, Austria - EFQM Excellence Award Winner 2013

    EFQM
    23 October 2013

    EFQM Excellence Award Winner 2013 and Prize Winner in Adding Value for Customers and Succeeding through the Talent of People

    The Guest is at the centre of all that Alpenresort Schwarz represents. Guest Loyalty is rewarded with annual Awards. The personal involvement of Pirktl family with the Guests shows how the importance of the Guest is perceived by the Pirktl family. The combined effort of these approaches is reflected in the consistently good Guest satisfaction results over nine years.

  • Wakefield and District Housing, UK - EFQM Prize Winner 2013

    EFQM
    23 October 2013

    EFQM Prize Winner in Adding Value for Customers

    The needs of customers (or tenants, or residents) are clearly understood: captured by research; by survey; by meetings with their representatives; by the feedback from the people of WDH who work in the community, and by truly integrating the customer in everyday activity.

  • Nilufer Municipality, Turkey - EFQM Prize Winner 2013

    EFQM
    23 October 2013

    EFQM Prize Winner in Adding Value for Customers

    They do not only add value by understanding, and fulfilling customer needs, expectations and opportunities, but by anticipating future demands and expectations, contributing to the modern life standards enjoyed by Nilüfer citizens.

  • St Mary's College, Northern Ireland - EFQM Prize Winner 2013

    EFQM
    23 October 2013

    EFQM Prize Winner in Sustaining Outstanding Results

    St Mary's College - coming a longer way with its pupils, and adding more value to them, and therefore to society, than equally performing schools - demonstrates strong focus on learners' outcomes demonstrated with outstanding examination performance. This is also reflected in outstanding Customer perception results.

  • Glasgow Housing Association, UK - EFQM Prize Winner 2013

    EFQM
    23 October 2013

    EFQM Prize Winner in Leading with Vision, Inspiration and Integrity

    Leaders have created a culture of genuine empowerment. Of particular note are the extent to which leaders engage with stakeholders and partners, and also the extent to which they have secured the loyalty, commitment and trust of their employees.

  • GC Europe, Belgium - EFQM Finalist 2013

    EFQM
    23 October 2013

    EFQM Excellence Award Finalist 2013

    GCE has been able to increase or sustain good performance in dealer satisfaction since 2005, and since 2009 GCE is the benchmark compared with competition in 4 of 7 categories. These excellent achievements are mainly the result of process improvement in production and logistics, together with smart approach to sales which is evident in the markets where GC Europe operates.

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