Knowledge Base

  • Acknowledging Success

    EFQM
    20 July 2015
    All
    All

    Announcing the Nominees of the 2015 edition of the EFQM Excellence Awards... The process was significantly improved this year with the objective to deliver a more valuable experience to all stakeholders, with a focus on applicants. You will also read about the deployment of Excellence in the education sector in Serbia.

  • EFQM and Lean

    EFQM
    14 July 2015

    Let's get them to work together...

    What is the relationship between Operational Excellence and Business Excellence? Between Lean and the EFQM Model?

  • Finding a catalyst for change

    EFQM
    14 July 2015

    ISO and the Excellence Model run in parallel, an impossible challenge? Don’t be so sure...

    We often receive questions about the implementation of ISO and the EFQM Model within the same organisation. How can you do it? What does it take? Is it even possible? There is no perfect answer but an example of a successful implementation should help ease any doubt about the possibility to work in parallel with both approaches. Rob Jackson, from Ricoh UK, will share with us his experience of the subject.

  • Achieving and sustaining Excellence in Public Services

    EFQM
    26 June 2015

    Excellence in Government Services adopting EFQM Model

    Today, citizens (customers) have access to a wide array of products and services delivered consistently with a high level of service from the private sector, and they expect a similar level of service from the government. As seen below, citizens have many expectations when it comes to government services.

  • Achieving & Sustaining Excellence

    EFQM
    20 June 2015
    All
    All

    Achieving and sustaining Excellence in Public Services, the Good Practice Visit at Bosch Blaichach on "Global Manufacturing & Industry 4.0", and the opening of the two new EFQM offices away from our Brussels base, i.e. in Italy and the Middle East.

  • Benchmarking Guidelines

    EFQM
    22 April 2015
    All
    All

    Where does benchmarking fit in the EFQM Model?

    The concept of benchmarking is embedded in the Concepts and Criteria of the EFQM Excellence Model but is most visible in the RADAR. It’s quite possible that if your organisation is going to do something completely new, benchmarking could be included in part of the planning and development of an approach you’re developing to support this activity. However, it’s generally more common that we’re trying to improve an existing approach. If we look at the RADAR attributes in more detail, it’s easier to see where benchmarking comes into play.

  • Nurturing Excellence

    EFQM
    20 April 2015
    All
    All

    Your opportunity to learn about the deployment of excellence in the supply chain, with a practical example in the aerospace sector in Ireland. Also, in line with our motto Share what works, we propose a zoom on benchmarking which we hope will motivate you to further open your organisation to the outside in an effort to learn.

  • Adapting to Change

    EFQM
    20 March 2015
    All
    All

    The EFQM Excellence Award process is starting. This year, 16 applicants and 102 assessors came to Brussels to meet as teams and be briefed on a well-oiled process. It will lead to recognising the most mature organisations and highlighting good practices which will be shared at the EFQM Forum in October. In this edition of our newsletter, you will also read from two member companies about sustainability strategy deployment and corporate transformation through people and leadership.

  • Assessing the EU Member States

    EFQM
    24 February 2015
    All
    All

    Can you assess a country using the EFQM Excellence Model?

    The method deployed to conduct the assessment was to determine a set of standard metrics that reflect the 9 Criteria of the EFQM Excellence Model and use these as the basis for the assessment. This would enable us to determine whether the concept would work. We chose the EU Member States as the sample, as a wide range of information is publicly available, with standard definitions in place to ensure consistency.

  • Finding a Catalyst for Change

    EFQM
    20 January 2015
    All
    All

    An EFQM Board Members shares his views, Paul Little, CEO and Dean of City of Glasgow College (UK); he will contribute from his wealth of experience in the education sector.  We’re often asked “What’s the difference between ISO and EFQM?”… Rob Jackson, from Ricoh UK, not only addresses this point but also looks at the complementarity between the two approaches.  Many more and the calendar of activities for 2015.

  • 2030 Framework for Climate & Energy

    EFQM
    21 November 2014
    Videos
    All

    European Energy Policy Outlook

    Energy is at the heart of at least 3 mega trends: it increasing cost, the progressive depletion of natural resources and the impact of our consumption on the environment. The European Commission puts policies in place to address these issues. A senior representative of the Commission’s Directorate General for Energy presented their strategy and key policies regarding renewables, efficiency and the smarting of energy use.

  • Energy Smart Grid Management

    EFQM
    21 November 2014
    Videos
    All

    Bursagaz - Turkey

    As part of the Energy Sector Platform, Bursagaz shared his experience on the implementation of SCADA (Supervisory Control & Data Acquisition) through a webinar.  Discover here the video of their presentation.

  • Creating a Sustainable Future

    EFQM
    21 November 2014
    Videos
    All

    SUE "Vodokanal of St Petersburg" - Russia

    Take a closer look at their good practices on Creating a Sustainable Future, Developping Organisational Capabilities and Creative Use of Social Media...

  • Benchmarking Scoring Report 2014

    EFQM
    22 October 2014
    All
    All

    EFQM Excellence Award 2014

    Access an overview of the scoring profiles, a comparison of 2014 vs. 2013, as well as several examples picturing the evolution of organisations which, after applying to the EFQM Excellence Awards, have acted on the feedback produced by the EFQM Excellence Assessors, and once again participated in this process. Mentioned examples clearly show the improvement in their performance.

  • Self-Assessment using the EFQM Model

    EFQM
    14 July 2014
    Videos
    All
    All

    There are many different self-assessment tools available from EFQM, ranging from very simple tools which should take less than an hour for a small team to complete the site visit simulation, which will take several days. This video gives an overview of these Self-Assessment options.

  • DMAIC Improvement Methodology

    EFQM
    14 July 2014
    Videos
    All
    All

    The EFQM Excellence Model provides a management framework that enables any organisation, regardless of size, sector or maturity, to determine their current strengths and the priority improvement areas that will enable them to more effectively implement their strategy. The DMAIC Improvement Methodology provides a structured approach for identify and implementing appropriate solutions to address the improvement opportunities identified in an EFQM assessment. Using both together helps focus improvement actions on achieving your strategic objectives.

  • EFQM Strategy

    EFQM
    14 July 2014
    Videos
    All
    All

    EFQM focuses on developing a healthy, vibrant network; centred on Europe but with a global reach. The resulting strategy is built on 3 value streams: Members, Partners and EU.  This video explains these 3 value streams and what this can mean to you and your organisation.

  • SSAU's Journey towards Excellence

    EFQM
    14 July 2014
    Videos
    All
    Education

    Stavropol State Agrarian University, Russia, shares their Journey towards Excellence...  Why did they chose the EFQM Excellence Model? What are they competitive advantages?

  • Big Picture Method

    EFQM
    18 February 2014
    All
    All

    Short assessment based on the Fundamental Concepts of Excellence

    The Big Picture Method aims at closing this gap in the portfolio of EFQM’s methods by adding a shortened method, which focuses on giving an overview of the most important strengths and areas for improvement of an organisation. The method enables an overview of systematics in the approaches of the company. In addition, the Big Picture Method enables easy exchange of ‘Good Practices’ between different organisational units.

  • EFQM Assessment Tools

    EFQM
    21 January 2014
    All
    All

    What's available and when to use it

    There are a number of self-assessment tools available to support organisations on their journey towards excellence, using the EFQM Excellence Model 2013. As with any tool, knowing what to use and when to use it helps ensure you get the desired outcome.

Pages