EFQM User Guide
The EFQM Management Document provides a simple format for describing how the strategic objectives of an organisation are being implemented. It uses the framework of the EFQM Excellence Model to describe the key approaches adopted, how they are being deployed and the results achieved. The format was developed from the submission documents prepared when applying for recognition from the EFQM. However, a number of organisations have found additional benefits in describing their activities and achievements in this format.