Improving Service through Knowledge Management

EFQM
30 July 2012

Comarca Bilbao de Osakidetza - Spain

Comarca Bilbao Primary Healthcare District, or Bilbo Eskualdea (BiE) in the Basque language, is one of the 7 Primary Healthcare Districts under the direct governance of Osakidetza. In 2006, as a result of reflection and learning from the feedback report on external assessment, BiE opted for a new approach to knowledge management in the organisation. BiE decided to focus its approach on setting up a platform to enable the widespread sharing of knowledge throughout the organisation.

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