Knowledge Base

  • Nurturing Excellence

    EFQM
    20 April 2015
    All
    All

    Your opportunity to learn about the deployment of excellence in the supply chain, with a practical example in the aerospace sector in Ireland. Also, in line with our motto Share what works, we propose a zoom on benchmarking which we hope will motivate you to further open your organisation to the outside in an effort to learn.

  • Adapting to Change

    EFQM
    20 March 2015
    All
    All

    The EFQM Excellence Award process is starting. This year, 16 applicants and 102 assessors came to Brussels to meet as teams and be briefed on a well-oiled process. It will lead to recognising the most mature organisations and highlighting good practices which will be shared at the EFQM Forum in October. In this edition of our newsletter, you will also read from two member companies about sustainability strategy deployment and corporate transformation through people and leadership.

  • Assessing the EU Member States

    EFQM
    24 February 2015
    All
    All

    Can you assess a country using the EFQM Excellence Model?

    The method deployed to conduct the assessment was to determine a set of standard metrics that reflect the 9 Criteria of the EFQM Excellence Model and use these as the basis for the assessment. This would enable us to determine whether the concept would work. We chose the EU Member States as the sample, as a wide range of information is publicly available, with standard definitions in place to ensure consistency.

  • Finding a Catalyst for Change

    EFQM
    20 January 2015
    All
    All

    An EFQM Board Members shares his views, Paul Little, CEO and Dean of City of Glasgow College (UK); he will contribute from his wealth of experience in the education sector.  We’re often asked “What’s the difference between ISO and EFQM?”… Rob Jackson, from Ricoh UK, not only addresses this point but also looks at the complementarity between the two approaches.  Many more and the calendar of activities for 2015.

  • Benchmarking Scoring Report 2014

    EFQM
    22 October 2014
    All
    All

    EFQM Excellence Award 2014

    Access an overview of the scoring profiles, a comparison of 2014 vs. 2013, as well as several examples picturing the evolution of organisations which, after applying to the EFQM Excellence Awards, have acted on the feedback produced by the EFQM Excellence Assessors, and once again participated in this process. Mentioned examples clearly show the improvement in their performance.

  • Self-Assessment using the EFQM Model

    EFQM
    14 July 2014
    Videos
    All
    All

    There are many different self-assessment tools available from EFQM, ranging from very simple tools which should take less than an hour for a small team to complete the site visit simulation, which will take several days. This video gives an overview of these Self-Assessment options.

  • DMAIC Improvement Methodology

    EFQM
    14 July 2014
    Videos
    All
    All

    The EFQM Excellence Model provides a management framework that enables any organisation, regardless of size, sector or maturity, to determine their current strengths and the priority improvement areas that will enable them to more effectively implement their strategy. The DMAIC Improvement Methodology provides a structured approach for identify and implementing appropriate solutions to address the improvement opportunities identified in an EFQM assessment. Using both together helps focus improvement actions on achieving your strategic objectives.

  • EFQM Strategy

    EFQM
    14 July 2014
    Videos
    All
    All

    EFQM focuses on developing a healthy, vibrant network; centred on Europe but with a global reach. The resulting strategy is built on 3 value streams: Members, Partners and EU.  This video explains these 3 value streams and what this can mean to you and your organisation.

  • Big Picture Method

    EFQM
    18 February 2014
    All
    All

    Short assessment based on the Fundamental Concepts of Excellence

    The Big Picture Method aims at closing this gap in the portfolio of EFQM’s methods by adding a shortened method, which focuses on giving an overview of the most important strengths and areas for improvement of an organisation. The method enables an overview of systematics in the approaches of the company. In addition, the Big Picture Method enables easy exchange of ‘Good Practices’ between different organisational units.

  • EFQM Assessment Tools

    EFQM
    21 January 2014
    All
    All

    What's available and when to use it

    There are a number of self-assessment tools available to support organisations on their journey towards excellence, using the EFQM Excellence Model 2013. As with any tool, knowing what to use and when to use it helps ensure you get the desired outcome.

  • Benchmark Scoring Report

    EFQM
    28 October 2013
    All
    All

    EFQM Excellence Award 2013

    In October 2012, we launched the 2013 version of the EFQM Excellence Model. This was used for the first time in the 2013 EFQM Excellence Awards assessments. The comparisons enclosed in this document are therefore of double interest. Not only do they provide a benchmark for you against the current group of leading organisations who applied for the EFQM Award in 2013, they also give some insights on the impact of the revisions made to the 2013 Model and the consequent increase in the "level of excellence" observed since 2010.

  • An EFQM Founding Members

    EFQM
    24 October 2013
    Videos
    All
    All

    Fritz Farhni, Former-CEO of Sulzer, EFQM Founding Member

    Fritz Fahrni is one the 14 CEOs who, in 1988, signed the Letter of Intent that led to the creation of EFQM the following year. He was then CEO of Sulzer, a Swiss industrial engineering and manufacturing company.

  • EFQM Award Assessor Guide

    EFQM
    17 October 2013
    All
    All

    EFQM Excellence Award

    The purpose of this document is to create a reference for EFQM trained assessors through the EFQM Excellence Award process. This guide describes the key phases of the process; each phase is then divided into a number of tasks. For each task in the process you will find a basic description including the key deliverables and expected outcomes. In addition we have listed what the key input & outputs are for each task.

  • Assessor Workbook - EFQM Excellence Award

    EFQM
    16 October 2013
    All
    All

    Individual Preparation

    Before you meet up with the rest of your Assessment Team, you need to do a little preparation. The main purpose of this task is to have a personal understanding of the organisation and its context based on the submission document received and any other complementary information sources at your disposal.

  • Assessor Workbook - EFQM Recognised for Excellence

    EFQM
    15 October 2013
    All
    All

    Individual Preparation

    Before you meet up with the rest of your Assessment Team, you need to do a little preparation. The main purpose of this task is to have a personal understanding of the organisation and its context based on the submission document received and any other complementary information sources at your disposal.

  • Mapping the Fundamental Concepts

    EFQM
    7 August 2013
    All
    All

    EFQM User Guide

    When the Core Team was established to review the EFQM Excellence Model in 2012, one of their objectives was to integrate the Fundamental Concepts of Excellence and the criterion within the Model. As the Fundamental Concepts are the underlying principles of the Model, the Core Team started by reviewing and updating the Concepts. Once these were completed, the statements in the concepts were then mapped across the 9 boxes of the Model. This enabled the team to identify areas where the criterion parts needed to be revised or new parts added.

  • What goes in Criterion 8?

    EFQM
    5 August 2013
    All
    All

    EFQM User Guide

    Ever since the EFQM Excellence Model was first issued in 1992, people have looked at criterion 8 and thought "what do we put in there?". Since 1992, the knowledge and understanding of topics like 'Corporate Social Responsibility' and 'Sustainability' have progressed significantly. Most organisations have some sort of CSR activities. But still, people struggle with finding relevant results for criterion 8. In this User Guide we have provided 6 examples of how different organisations from different sectors have approached this area.

  • EFQM Assessment Matrix 2013

    EFQM
    15 March 2013
    All
    All

    EFQM Model 2013 - Assessment Tool

    The EFQM Assessment Matrix has been developed as a self-assessment tool to enable an organisation to assess it's current position against the EFQM Excellence Model 2013 and identify their key strengths and key improvement areas. This version has been developed with EFQM to provide a platform that can be used to help organisations complete self-assessments and prepare for external assessment through the 'Levels of Excellence' scheme.  The information collected can also be used as the basis for an 'Enabler Map' submission document.

  • Simple Self-Assessment

    EFQM
    15 March 2013
    All
    All

    Your first Self-Assessment

    Rate your organisation’s maturity against the 8 Fundamental Concepts of Excellence, and Identify where you are now, where you will be in three years, and what will you do to get there.

  • Quick Check 2013

    EFQM
    15 March 2013
    All
    All

    EFQM Model 2013 - Assessment Tool

    The Quick Check is derived from the EFQM Excellence Model 2013.  It has been designed to give a quick overview of your organisation's current capabilities against the EFQM Fundamental Concepts of Excellence. The Quick Check is designed to assess the approaches you have in place and determine where the key opportunities for improvement are, based on the maturity of these approaches and their impact on your ability to deliver your strategy.

Pages