Knowledge Base

  • Corporate Responsible Behaviour

    EFQM
    15 July 2012

    Alcan Iceland Ltd

    Alcan Iceland Ltd. (ISAL) is an aluminium producer and one of the largest companies in Iceland. Company's main goals are to increase production and productivity by investing in equipment and people. ISAL is convinced that the focus on health, safety and environment is a prerequisite for excellent performance.

  • Sustainable Portfolio Management

    EFQM
    30 July 2011

    Solvay - Belgium

    Solvay is an international industrial group active in chemistry, offering a broad range of products and solutions that contribute to improving the quality of life.  Solvay sees sustainability as a central aspect of its strategy in a changing world.  Since a strategic review in 2008 the company has made a number of steps to accelerate its implementation of processes to improve sustainability, including detailed analysis and reporting and business planning that explicitly considers environmental objectives within product portfolio planning.  The Good Practice in details...

  • Customer Experience Management

    EFQM
    15 July 2011

    Coplaning SArl - Luxembourg

    COPLANING is active in craft and trade business industry , more specific in the field of house sealing products/services. Recognising the impact of customer delight on effective customer management, COPLANING defined 6 critical elements to achieve customerdriven business excellence.

  • Leading with Vision, Inspiration & Integrity

    EFQM
    15 July 2011

    CoPlaning S.a.r.l. - Luxembourg

    COPLANING is led by a passionate, dynamic and inspirational leader who together with his top team has created a vision “To be the European Leader in delighting customers through business excellence”.

  • Solvay's Sustainable Portolio Management

    EFQM
    15 July 2011

    Solvay - Belgium

    Solvay is an international industrial group active in Chemistry, offering a broad range of products and solutions that contribute to improving quality of life. Solvay has developed an internal methodology (Sustainable Portfolio Management ‐ SPM) to visualize, at strategic level, two potential impacts of Sustainable Development on its activities.  The Good Practice at a glance...

  • COPLANING's driving ambition: delighting customers

    EFQM
    15 July 2011

    CoPlaning S.a.r.l - Luxembourg

    COPLANING's driving ambition is to delight its customers with the highest quality level of customer service and product.  COPLANING has a well-defined customer relationship management approach which it uses to effectively build strong, trusting and long-term relationships with its customers.

  • Taking Responsibility for a Sustainable Future

    EFQM
    15 July 2011

    Umicore Precious Metals Refining - Belgium

    UPMR pays great attention to the concepts of corporate social responsibility and sustainability and has improved its approach to these concepts over years. Social responsibility towards the community and environment is embedded in the UPMR culture and widely shared by employees at all levels in the organization.

  • Adding Value for Customers and Society

    EFQM
    15 July 2011

    Umicore Precious Metals Refining - Belgium

    UPMR has developed a unique business model. This business model is based on (supplier) customer relations and the service process (precious metal refining) with the use of world-class environmental standards and business ethics, sustainability of results driven by the profitability of the supply rather than by the growth of the market share.