Nilufer's strong customer orientation

EFQM
20 January 2014

Nilüfer Belediyesi - Turkey

2013 EFQM Excellence Prize Winner in "Adding Value for Customers"

Nilüfer Municipality has demonstrated a strong customer orientation. Particularly, and being a Municipality, they are showing clear and effective citizens orientation; by not only fulfilling needs, expectations and opportunities, but also by anticipating in an active way to future expectations, with a clear approach towards social sustainability.

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