Knowledge Base

  • Improving Service through Knowledge Management

    EFQM
    30 July 2012

    Comarca Bilbao de Osakidetza - Spain

    Comarca Bilbao Primary Healthcare District, or Bilbo Eskualdea (BiE) in the Basque language, is one of the 7 Primary Healthcare Districts under the direct governance of Osakidetza. In 2006, as a result of reflection and learning from the feedback report on external assessment, BiE opted for a new approach to knowledge management in the organisation. BiE decided to focus its approach on setting up a platform to enable the widespread sharing of knowledge throughout the organisation.

  • Use of Internet Resources and Social Media

    EFQM
    30 July 2012

    SUE "Vodokanal of St. Petersburg" - Russia

    The history of Vodokanal St. Petersburg dates back to 1858. Today, Vodokanal provides potable water and sewerage services to nearly 5 Mio. inhabitants of the Russia's second largest city and to many thousands of companies using innovative technologies. Da-Voda.com is Vodokanal's social project. It is an Internet portal about water, the principal resource on the planet Earth, and about careful attitude to water resources.

  • Succeeding through People

    EFQM
    15 April 2012

    VAMED-KMB - Austria

    VAMED-KMB has a number of approaches to align, develop, involve and value their employees. These enable them to work in partnership to ensure the success of the organisation.  VAMED-KMB aligns employees with its  business strategy and organisational structure through annual 'structured employee interviews' for all employees.

  • Succeeding through People

    EFQM
    15 July 2011

    REGTSA - Spain

    Results of the past 10 years show very clearly that REGTSA managed a "turnaround" from a publicly funded tax collection agency to a self-funded (even saving!) public agency which even has become an innovation motor for their customers, the municipalities of the Salamanca province.

  • LJMU's World of Work WoW

    EFQM
    15 July 2011

    Liverpool John Moores University - United Kingdom

    For LJMU World of Work WoW (Trademark) is the main and single unique selling proposition (USP) in a more and more competitive Higher Education market in UK. It is cited by UK Government as best practice and other universities seek to emulate the success of WoW. The main target of WoW is better employability of graduates (students = customers).

  • The effect of a consistent way of working

    EFQM
    15 July 2011

    Hospital Kirchberg - Luxembourg

    In a difficult and complex area of therapeutic care, the work done at this Unit is impressive. The effect of a consistent way of working, led and demonstrated by leaders at all levels, has ensured that the services provided for patients are both consistent and at a very high level. This ensures that the maximum manageable numbers of patients receive in-patient or out-patient care, and a careful record is kept of patients who, for any reason, have breaks in treatment, or relapses.

  • Succeeding through People

    EFQM
    15 July 2011

    Hospital Kirchberg - Luxembourg

    So deeply felt is the sense of belonging and contributing in the Unit, that it has almost become a part of their DNA. There is a strong capability and desire to succeed in patient therapy and in the same way to play a strong role as THE motor in the psychiatric reform in Luxembourg.

  • LJMU creates value for its customers

    EFQM
    15 July 2011

    Liverpool John Moores University - United Kingdom

    LJMU has put in place a series of processes which aim to create value for its customers, students and commercial customers. It engages actively with them to design and offer those academic programmes and commercial products that make the difference.

  • Corporate Responsibility System

    EFQM
    15 July 2011

    Red Electrica de Espana - Spain

    Red Eléctrica is part of the electricity sector. Their functional scope is: high voltage electric power transmission (400 and 220 kV) from generation plants to distribution substations and operation (power production equal to consumption plus associated management) of the national power system. One of the Key Strategies of Red Eléctrica de España (REE) is: “Excellence and Responsibility in the development of its activities”, it defines all the key processes to manage the principles of the Corporate Responsibility of Red Eléctrica.

  • Adding Value for Customers

    EFQM
    15 July 2011

    Red Electrica de Espana - Spain

    The quality of the service delivered is demonstrated by much recognition obtained by REE in the area of corporate responsibility and as evidenced by its measures on reputation, including sustained excellent scores in customer management from the DJSI Index and an outstanding position in MERCO also in this regard.

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