Knowledge Base

  • RADAR - The EFQM's Management Tool

    EFQM
    18 February 2016

    Did you know that when RADAR was originally launched the EFQM intended that the tool should be used in day-to-day management, and not solely for assessment?

    The RADAR developers realised that a truly effective tool for assessment should be based, not upon something different or additional to good management practice, but rather upon what any good manager or management team should be doing in their daily work.

  • Benchmarking Scoring Report 2015

    EFQM
    2 February 2016
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    All

    EFQM Excellence Award 2015

    Access an overview of the scoring profiles, a comparison of 2015 vs. 2014, as well as several examples picturing the evolution of organisations which, after applying to the EFQM Excellence Awards, have acted on the feedback produced by the EFQM Excellence Assessors, and once again participated in this process. Mentioned examples clearly show the improvement in their performance. 

  • Rehaklinik - Strategy

    EFQM
    15 January 2016

    Rehaklinik (CHNP) - Luxembourg

    2015 Recognised for Excellence 4 star

    For us, the achievement of our mission and our vision is an organisational development, i.e. a long term, ongoing change process of the Rehaklinik as a whole and of all individuals working in it. This is also reflected in the Rehaklinik’s goal-oriented strategic axes and measured in our Balanced Scorecard.

  • Rehaklinik - Results

    EFQM
    15 January 2016

    Rehaklinik (CHNP) - Luxembourg

    2015 Recognised for Excellence 4 star

    In the results of patient perception, being treated with respect, the involvement of the patient and the perceived treatment success are the most important factors for the measurement of strategy implementation. Data on admissions, treatment safety, treatment intensity, length of stay and the positive development of certain disease training initiatives are essential for the review of our services.

  • Rehaklinik - Processes

    EFQM
    15 January 2016

    Rehaklinik (CHNP) - Luxembourg

    2015 Recognised for Excellence 4 star

    The philosophy underlying our treatment and care is to consider the patient as a partner of the multidisciplinary team. Therefore, a therapy contract is concluded with the patient at the beginning of his/her stay at the Rehaklinik. It includes the main elements of the treatment process, which is defined based on his/her needs, resources, preferences and the objectives of his/her rehabilitation.

  • Rehaklinik - People

    EFQM
    15 January 2016

    Rehaklinik (CHNP) - Luxembourg

    2015 Recognised for Excellence 4 star

    The strategic priority in our human resources management is the involvement of our employees in the change process. In addition to employee participation, the continuous training of our employees is the second important key to the successful implementation of our strategy.

  • Rehaklinik - Partnerships

    EFQM
    15 January 2016

    Rehaklinik (CHNP) - Luxembourg

    2015 Recognised for Excellence 4 star

    We conceptually support our management function for the benefit of society through the introduction of a sustainable responsibility policy (CSR).

  • Rehaklinik - Leadership

    EFQM
    15 January 2016

    Rehaklinik (CHNP) - Luxembourg

    2015 Recognised for Excellence 4 star

    Participatory management and the consideration of our internal and external stakeholders are our priorities in managing the Rehaklinik so that we can act and react appropriately, while ensuring the sustainability of our institution for Luxembourg society.

  • Bosch Car Multimedia Portugal - Strategy

    EFQM
    15 January 2016

    Bosch Car Multimedia Portugal

    2015 EFQM Excellence Award - Prize Winner in "Leading with vision, inspiration & integrity"

    Our success requires a common understanding of the direction we want to take. We create benefits for the society and our customers by providing convenient, safe and environmental- friendly mobility that inspires. That’s how we shape the future.

  • Bosch Car Multimedia Portugal - Results

    EFQM
    15 January 2016

    Bosch Car Multimedia Portugal

    2015 EFQM Excellence Award - Prize Winner in "Leading with vision, inspiration & integrity"

    In order to achieve a continuous improvement of energy performance, including energy efficiency, energy use and consumption, BrgP is implementing ISO 50001 - Energy Management systems.

  • Bosch Car Multimedia Portugal - Processes

    EFQM
    15 January 2016

    Bosch Car Multimedia Portugal

    2015 EFQM Excellence Award - Prize Winner in "Leading with vision, inspiration & integrity"

    Management Model by Processes BrgP has followed a process-oriented approach since 2002. It embodies concepts and definitions from CM, as well as Bosch's automotive process reference model (UBK-RM). BrgP's processes are defined based on its Mission, Vision and Values, in order to reach strategic goals.

  • Bosch Car Multimedia Portugal - People

    EFQM
    14 January 2016

    Bosch Car Multimedia Portugal

    2015 EFQM Excellence Award - Prize Winner in "Leading with vision, inspiration & integrity"

    Operating in a changing organization in a shifting environment, having qualified associates, motivated to constantly assume new challenges is the main focus of BrgP regarding people. This implies having a strong process with a set of efficient tools that steer the people’s development process and the highly capable managers, in order to make the system work.

  • Bosch Car Multimedia Portugal - Partnerships

    EFQM
    14 January 2016

    Bosch Car Multimedia Portugal

    2015 EFQM Excellence Award - Prize Winner in "Leading with vision, inspiration & integrity"

    Quality, reliability and innovation are fundamental pillars for our success and suppliers are the key to achieve that. Thus, BrgP is working in close partnership with the suppliers to develop regular improvement activities, namely related to the quality of the materials provided.

  • Bosch Car Multimedia Portugal - Leadership

    EFQM
    14 January 2016

    Bosch Car Multimedia Portugal

    2015 EFQM Excellence Award - Prize Winner in "Leading with vision, inspiration & integrity"

    The Mission and Vision are part of regular strategic discussions as a reminder of where we want to go and what drives our actions. These long-term guiding principles are reviewed annually in the workshop “Strategic Management Meeting”, but still fit well to the rapid changing environment. As guiding principles, the Management regularly discloses BrgP’s Mission and Vision to all associates through internal communication tools.

  • Bosch Car Multimedia Portugal - Key Information

    EFQM
    14 January 2016

    Bosch Car Multimedia Portugal

    2015 EFQM Excellence Award - Prize Winner in "Leading with vision, inspiration & integrity"

    BrgP was founded in 1990 under the name Blaupunkt Auto-Radio Portugal Lda. and produced car radios for the Blaupunkt brand. In 2008, the Car Multimedia division (CM) was restructured and the Blaupunkt brand was sold along with the aftermarket radio business segment. Since then, CM focused solely on original equipment for the car industry and BrgP was renamed Bosch Car Multimedia Portugal, S.A.

  • Family Development Foundation - Strategy

    EFQM
    14 January 2016

    Family Development Foundation - UAE

    2015 Recognised for Excellence 3 star

    FDF launched in 2012 a comprehensive project to update the strategic plan for the period (2013-2018), in line with core functions defined by its establishment law (No. 11 / 2006).

  • Family Development Foundation - Results

    EFQM
    14 January 2016

    Family Development Foundation - UAE

    2015 Recognised for Excellence 3 star

    Perceptions & Performance Indicators.

  • Family Development Foundation - Processes

    EFQM
    14 January 2016

    Family Development Foundation - UAE

    2015 RECOGNISED FOR EXCELLENCE 3 STAR

    The organization is keen on documenting all processes through several channels, such as public policies (quality, environment, health, and safety), as well as policies and procedures manuals, in addition to process flow diagrams. All processes are subject to periodic auditing as per the requirements of the quality management system.

  • Family Development Foundation - People

    EFQM
    14 January 2016

    Family Development Foundation - UAE

    2015 RECOGNISED FOR EXCELLENCE 3 STAR

    Over the past 30 years , FDF's leadership worked through Abu Dhabi Women's Association, established in 1973, and the Family Development Foundation, which replaced the association in 2006, to support of all segments of the UAE community materially and morally, especially in the area of capacity building, providing job opportunities, and enabling them to face life with confidence , consistency, and creativity.

  • Family Development Foundation - Partnerships

    EFQM
    14 January 2016

    Family Development Foundation - UAE

    2015 RECOGNISED FOR EXCELLENCE 3 STAR

    FDF has identified all types of partners and organized their relationships to enhance the organization's ability to achieve its objectives. Partners are divided in terms of the nature of their relationship with the organization.

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