Knowledge Base

  • Industrial Performance Agreement

    EFQM
    14 December 2015

    Robert Bosch, Rodez Plant

    2015 EFQM Excellence Prize Winner in Sustaining Outstanding Results and Developing Organisational Capability

    As a production site in a high labour cost country, RzP must show DS that they constantly achieve perfect quality, agility and cost reduction in order to get the volumes and investments. The flexibility and ability to adapt to changing workload is one of their unique “selling points”.  

  • Recognition Culture

    EFQM
    14 December 2015

    Robert Bosch, Rodez Plant

    2015 EFQM Excellence Prize Winner in Sustaining Outstanding Results and Developing Organisational Capability

    RzP “Recognition Culture “is a management approach that allows RzP to remain at a very high level of industrial competitiveness. The impact on performance is clearly visible for many years in the results of quality manufacturing and cost reduction, as well as in innovation and continuous improvement successes that have made RzP “lead plant” for some product lines. 

  • Adding value for patients

    EFQM
    14 December 2015

    Cabinet d'orthodontie Becker & Associés

    2015 EFQM Excellence Prize Winner in Adding Value for Customers

    Cabinet Becker & Associés delivers dedicated services in the field of orthodontics. Its services focus on the individual needs and expectations of adult and young patients and are delivered throughout Luxembourg. With this respect, their strategic position is very clear: To be national ‘Referential Leader in Orthodontics’ guaranteeing highest satisfaction levels for all stakeholders. 

  • Patient Care and Green Jacket

    EFQM
    14 December 2015

    Sanitas Hospitales

    2015 EFQM Excellence Prize Winner in Succeeding through the Talent of People

    Patient Care units are a key factor in Sanitas Hospitales strong commitment to focus on patient care. This approach links directly to the defined value definition of (among other elements) offering the best human team. The strive for top patient care also connects to three strategic goals of reaching millions more people, getting extraordinary results and be the best place to work. 

  • Everyday Hero Program

    EFQM
    14 December 2015

    Sanitas Hospitales 

    2015 EFQM Excellence Prize Winner in Succeeding through the Talent of People

    This best practise, the “Everyday Hero Program” is all about engaging staff with the values of the organisation which will in turn lead to delivering the strategic objectives. This program has enabled unprecedented levels of employee engagement, where each and every employee truly came across as having real belief in the company values and their impact on the company strategy. 

  • Strategy Comms

    EFQM
    14 December 2015

    Robert Bosch, Blaichach/Immenstadt Plant 

    2015 EFQM Excellence Prize Winner in Managing with Agility and Leading with Vision, Inspiration & Integrity

    BhP has implemented a very systematic, robust, and efficient process for strategy formation, review, and in particular, for strategy communication and deployment. In combination with a proactive and highly visible senior leadership, this approach constitutes leading practice in terms of strategy deployment. 

  • Sakarya University - Processes, Products & Services

    EFQM
    20 November 2015

    Sakarya University - Turkey

    2015 EFQM Excellence Award - Prize Winner in "Developing Organisational Capability"

    In order to achieve strategic goals by means of process improvements, SAU carries out the Process Management approach integrated with Strategic Management approach since 2004. SAU is a higher education institution which provides and delivers services with value propositions to a wide range of customer groups through its key processes. Discover the Processes, Products & Services Enabler Map of Sakarya University's Management Document.

  • Sakarya University - Partnerships & Resources

    EFQM
    19 November 2015

    Sakarya University - Turkey

    2015 EFQM Excellence Award - Prize Winner in "Developing Organisational Capability"

    SAU manage all processes by providing participation of all partners via various environments. This also ensure the management of the relationships with partners within the related process by the process owners. Partnerships of SAU are classified in the own Partnership Model in related to processes. Discover the Partnerships & Resources Enabler Map of Sakarya University's Management Document.

  • Sakarya University - People

    EFQM
    19 November 2015

    Sakarya University - Turkey

    2015 EFQM Excellence Award - Prize Winner in "Developing Organisational Capability"

    Staff in SAU are considered in 2 groups as academic and administrative. Law No 2547 for Higher Education and Law No 2914 for Academic Staff in Higher Education are applied for academic staff, and Law No 657 for Government Officers Law is applied for administrative staff. Therefore, there are diverse practices for different staff groups. Human resources approches are applied compatible with strategic management and human resource policy. Discover the People Enabler Map of Sakarya University's Management Document.

  • Sakarya University - Strategy

    EFQM
    19 November 2015

    Sakarya University - Turkey

    2015 EFQM Excellence Award - Prize Winner in "Developing Organisational Capability"

    In 2003, Total Quality Management (TQM) has been launched in SAU by establishing Sakarya University Academic Evaluation and Quality Improvement Board (SAÜDEK) and related Coordinatorship. Strategic Management is the first application of the TQM implementation in SAU. Initially, Quality Envoys were assigned by all faculties, schools and vocational schools to represent their units and support the TQM studies in their units. ​Discover the Strategy Enabler Map of Sakarya University's Management Document.

  • Sakarya University - Leadership

    EFQM
    19 November 2015

    Sakarya University - Turkey

    2015 EFQM Excellence Award - Prize Winner in "Developing Organisational Capability"

    Leaders in SAU are defined in 2 groups as Strategic Leaders and Managerial Leaders. Leadership Behavior Assessment Survey (LİDEA) is applied annually to both Strategic and Managerial Leaders in order to assess the effectiveness of their leadership behavior. Leaders create action plans for their potential improvement areas and implement improvements in line with the results of LİDEA. Discover the Leadership Enabler Map of Sakarya University's Management Document.

  • Sakarya University - Key Information

    EFQM
    19 November 2015

    Sakarya University - Turkey

    2015 EFQM Excellence Award - Prize Winner in "Developing Organisational Capability"

    Founded in 1970, Sakarya University has become a world-class education centre with its over 40 faculties, schools and institutes located in Turkey. The jury was impressed by SABIS, the unique interface to access any information system within the campus. It provides access for all students and staff and allows for effective management and communications.  Read here the Key Information section of their submission document to the 2015 EFQM Excellence Award.

  • Metsa - People

    EFQM
    17 November 2015

    Metsa - Finland

    2015 EFQM Excellence Award Finalist

    The values – reliability, cooperation, renewal and responsible profitability – create a common foundation for employees, regardless of their work. The values guide decision-making at MF at all levels, indicating how we work with one another and external stakeholders. Everything we do is guided by the continuous improvement and development of operations. The target is for all MF employees to consider, as a natural part of their work, how they or their team could do their work even better. Discover the People Enabler Map of Metsa's Management Document.

  • WDH - Results

    EFQM
    17 November 2015

    WDH - United Kingdom

    2015 EFQM Excellence Award Winner

    Customer Results, People Results, Society Results and Business Results directly from WDH's Management Document...

  • WDH - Processes, Products & Services

    EFQM
    17 November 2015

    WDH - United Kingdom

    2015 EFQM Excellence Award Winner

    We have various processes, products and services reflecting the complex nature of our business. These are designed and delivered for our main customers, our tenants who rent our properties. We work with many partners and stakeholders to offer a wider range to meet the needs and aspirations of the wider community. Tenants are involved in every aspect of our operation, ranging from a place on the Board, working groups, tenant inspections, feedback from surveys, challenge events and consultation events. Discover the Processes, Products & Services Enabler Map of WDH's Management Document.

  • WDH - Partnerships & Resources

    EFQM
    17 November 2015

    WDH - United Kingdom

    2015 EFQM Excellence Award Winner

    Partner and stakeholder joint working is ensured through direct relationships at all levels and all employees are encouraged to act as community and business champions. Our biennial stakeholder survey obtains feedback on how they perceive us and where we can improve. Our partners are contractual and non-contractual. In many cases our contractual partnerships have value added stipulations, for example our home improvement partners. ​Discover the Partnerships & Resources Enabler Map of WDH's Management Document.

  • WDH - People

    EFQM
    17 November 2015

    WDH - United Kingdom

    2015 EFQM Excellence Award Winner

    Our most valuable assets are our people. We ensure they are always up to date with the latest skills and training for their roles and invest in better technology for them to use. This has helped to deliver an improvement in employee satisfaction from 61% in 2005/2006 to 84% in 2013/2014. We have an open culture where everyone is given the opportunity to voice opinions and put forward innovative ideas. ​Discover the People Enabler Map of WDH's Management Document.

  • WDH - Strategy

    EFQM
    17 November 2015

    WDH - United Kingdom

    2015 EFQM Excellence Award Winner

    WDH systematically engage with all key stakeholders through a range of mechanisms, including regular surveys, stakeholder events, their Employee Council, Local Services Board (LSB), ‘Kevin’s Blog’ (CX update) and through less structured channels such as social media, summer roadshows, employee days, and regular networking with key partners. Their VFM Strategy considers VFM performance from four perspectives including the ‘community perspective’ recognising the impact they have on society and they use the information they gather to inform their strategic planning process. Discover the Strategy Enabler Map of WDH's Management Document.

  • WDH - Leadership

    EFQM
    17 November 2015

    WDH - United Kingdom

    2015 EFQM Excellence Award Winner

    Social housing is a very political sector of the UK economy. A number of significant changes to direct housing provision and indirect changes through the benefits system have and are coming into force. Our tenants and stakeholders are made aware of challenges we face through regular contact and we work with them on joint solutions for the benefit of our communities. Discover the Leadership Enabler Map of WDH's Management Document.

  • WDH - Key Information

    EFQM
    17 November 2015

    WDH - United Kingdom

    2015 EFQM Excellence Award Winner

    WDH is the 5th single largest Large Scale Voluntary Transfer organisation and in the top 20 social housing landlords overall in the UK. They manage and repair more than 43,000 properties including homes for rent, leasehold and shared ownership properties, increasing service coverage to over 15,500 sq km of northern England.  They have come a long way as a business in adopting the EFQM Model as our corporate improvement tool.   Read here the Key Information section of their submission document to the 2015 EFQM Excellence Award.

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