Knowledge Base

  • Finding a catalyst for change

    EFQM
    14 July 2015

    ISO and the Excellence Model run in parallel, an impossible challenge? Don’t be so sure...

    We often receive questions about the implementation of ISO and the EFQM Model within the same organisation. How can you do it? What does it take? Is it even possible? There is no perfect answer but an example of a successful implementation should help ease any doubt about the possibility to work in parallel with both approaches. Rob Jackson, from Ricoh UK, will share with us his experience of the subject.

  • Achieving and sustaining Excellence in Public Services

    EFQM
    26 June 2015

    Excellence in Government Services adopting EFQM Model

    Today, citizens (customers) have access to a wide array of products and services delivered consistently with a high level of service from the private sector, and they expect a similar level of service from the government. As seen below, citizens have many expectations when it comes to government services.

  • Achieving & Sustaining Excellence

    EFQM
    20 June 2015
    All
    All

    Achieving and sustaining Excellence in Public Services, the Good Practice Visit at Bosch Blaichach on "Global Manufacturing & Industry 4.0", and the opening of the two new EFQM offices away from our Brussels base, i.e. in Italy and the Middle East.

  • Benchmarking Guidelines

    EFQM
    22 April 2015
    All
    All

    Where does benchmarking fit in the EFQM Model?

    The concept of benchmarking is embedded in the Concepts and Criteria of the EFQM Excellence Model but is most visible in the RADAR. It’s quite possible that if your organisation is going to do something completely new, benchmarking could be included in part of the planning and development of an approach you’re developing to support this activity. However, it’s generally more common that we’re trying to improve an existing approach. If we look at the RADAR attributes in more detail, it’s easier to see where benchmarking comes into play.

  • Nurturing Excellence

    EFQM
    20 April 2015
    All
    All

    Your opportunity to learn about the deployment of excellence in the supply chain, with a practical example in the aerospace sector in Ireland. Also, in line with our motto Share what works, we propose a zoom on benchmarking which we hope will motivate you to further open your organisation to the outside in an effort to learn.

  • Adapting to Change

    EFQM
    20 March 2015
    All
    All

    The EFQM Excellence Award process is starting. This year, 16 applicants and 102 assessors came to Brussels to meet as teams and be briefed on a well-oiled process. It will lead to recognising the most mature organisations and highlighting good practices which will be shared at the EFQM Forum in October. In this edition of our newsletter, you will also read from two member companies about sustainability strategy deployment and corporate transformation through people and leadership.

  • Excellence is the only way towards a successful future

    EFQM
    18 March 2015

    BMW Group Plant Regensburg

    2014 EFQM Excellence Prize Winner in Managing with Agility

    For the continuing success of Plant Regensburg it is most important that the plant stays competitive. The key enablers to success have been put down in the plant’s target scenario for the year 2020. This target scenario contains the plant’s vision: “We inspire customers – in series”, which refers to the importance of the customer and, specifically, the equal importance of every customer.

  • Volume and Variant Flexibility

    EFQM
    18 March 2015

    BMW Group Plant Regensburg

    2014 EFQM Excellence Prize Winner in Managing with Agility

    It is of key importance for a production plant to be flexible with respect to volume and to the production of different variants. BMW Group Plant Regensburg is able to produce nine different variants (vehicle types) on one line, which makes it the benchmark among competitors.

  • BMW Leadership Web

    EFQM
    18 March 2015

    BMW Group Plant Regensburg

    2014 EFQM Excellence Prize Winner in Managing with Agility

    Leadership behaviours have been formalised through the creation of the BMW leadership web, which describes the 11 areas of performance and behaviour being derived from the “House of Management” for BMW leaders.

  • Assessing the EU Member States

    EFQM
    24 February 2015
    All
    All

    Can you assess a country using the EFQM Excellence Model?

    The method deployed to conduct the assessment was to determine a set of standard metrics that reflect the 9 Criteria of the EFQM Excellence Model and use these as the basis for the assessment. This would enable us to determine whether the concept would work. We chose the EU Member States as the sample, as a wide range of information is publicly available, with standard definitions in place to ensure consistency.

  • Culture of Leadership

    EFQM
    20 February 2015

    Siemens Congleton

    2014 EFQM Excellence Prize Winner in "Developing Organisational Capabilities" and "Leading with Vision, Inspiration and Integrity"

    Charismatic leadership with senior managers being accessible and acting as role models results in employees willing to go the extra mile, as well as giving them the feeling of being part of the family. This has helped evolve a culture of “produce and deliver as best as you can, first time, right time.

  • "Your View" Survey

    EFQM
    20 February 2015

    Siemens Congleton

    2014 EFQM Excellence Prize Winner in "Developing Organisational Capabilities" and "Leading with Vision, Inspiration and Integrity"

    The organisation has a number of feedback surveys used to generate improvements to people strategies, policies and plans. The Siemens Congleton “Your View” survey provides annual feedback on employee perceptions and shows sustained positive levels of performance over the last 5 years and positive comparison against targets and comparisons.

  • Communication of Strategy

    EFQM
    17 February 2015

    Siemens Congleton

    2014 EFQM Excellence Prize Winner in "Developing Organisational Capabilities" and in "Leading with Vision, Inspiration and Integrity"

    Siemens Congleton has developed a structured, integrated approach for communication which incorporates annual, six monthly , quarterly, monthly, weekly and daily meetings to manage top-down, bottom-up and lateral communication.

  • People’s development is one of the core aims of PGF

    EFQM
    17 February 2015

    Pompes Grundfos S.A.S.

    2014 EFQM Excellence Award Finalist

    People’s development is one of the core aims of PGF and this is one of the strategic challenges of PGF. PGF is using different tools which are aligned to each other, such as competences management, Leadership principles, Succession planning, Training plan, Employee Development Dialog, etc. to ensure that all employees can develop further.

  • Grand Angle Training

    EFQM
    17 February 2015

    Pompes Grundfos S.A.S.

    2014 EFQM Excellence Award Finalist

    The Grand Angle training is the key to make employees understand what their personal input is towards Vision, Mission, Values and PGF Strategy. The effect of the Grand Angle training is clearly visible in an increase of Employee Motivation Survey results.

  • Grundfos' Improvement Tree

    EFQM
    17 February 2015

    Pompes Grundfos S.A.S.

    2014 EFQM Excellence Award Finalist

    PGF set up a comprehensive system to empower and involve all PGF employees in the improvement process. The system is visually displayed as an apple tree and split in 3 tools at PGF level : Speed Up, Speed It, Improvement Teams.

  • New Product Introduction

    EFQM
    17 February 2015

    Pompes Grundfos S.A.S

    2014 EFQM Excellence Award Finalist

    The New Product Introduction (NPI) process and the project organisation dedicated to the support and anticipation of the needs of development projects, enable all players in the chain to be involved (customers, engineering design department, manufacturers, suppliers, production) and so contributes to finding the best solution. NPI ensure the capacity to deliver the relevant variance according to customers’ specific needs.

  • Empowering Service Users

    EFQM
    16 February 2015

    Cedar Foundation

    2014 EFQM Excellence Prize Winner in "Leading with Vision, Inspiration and Integrity"

    Cedar’s core purpose since 1941 is to provide ground-breaking and innovative services to Society with a focus on disabled people. To enable this, service users are involved in planning, reviewing and developing products and services, e.g. through the Regional User Forums. The focus on inclusion is aligned with Cedar’s strategic goals “Empowering service users” and “Improving and innovating”.

  • Cedar's Leadership Culture

    EFQM
    16 February 2015

    Cedar Foundation

    2014 EFQM Excellence Prize Winner in "Leading with Vision, Inspiration & Integrity"

    Cedar’s leaders have developed a clear mission, vision and values that are well deployed, underpinning a culture of excellence that unites their staff.

  • People at the heart of the Company strategy

    EFQM
    16 February 2015

    Bosch Bari Plant

    2014 EFQM Excellence Award Winner

    People at BarP are and feel to be at the heart of the Company strategy. This leads to an impressive pride of being part of BarP and is actively sustained by a structured and comprehensive set of communication tools aimed at providing all associates with the news and information related to their job, the Plant , the environment of Bosch Group and that of the relevant stakeholders.

Pages

Join EFQM now

And get a free training to help start your journey to Excellence!

Start using the Model

Our "Start Simple" package makes sure that first step is in the right direction. It's designed to support you through the first 12 months of your journey.