Knowledge Base

  • DMAIC Improvement Methodology

    EFQM
    14 July 2014
    Videos
    All
    All

    The EFQM Excellence Model provides a management framework that enables any organisation, regardless of size, sector or maturity, to determine their current strengths and the priority improvement areas that will enable them to more effectively implement their strategy. The DMAIC Improvement Methodology provides a structured approach for identify and implementing appropriate solutions to address the improvement opportunities identified in an EFQM assessment. Using both together helps focus improvement actions on achieving your strategic objectives.

  • EFQM Strategy

    EFQM
    14 July 2014
    Videos
    All
    All

    EFQM focuses on developing a healthy, vibrant network; centred on Europe but with a global reach. The resulting strategy is built on 3 value streams: Members, Partners and EU.  This video explains these 3 value streams and what this can mean to you and your organisation.

  • SSAU's Journey towards Excellence

    EFQM
    14 July 2014
    Videos
    All
    Education

    Stavropol State Agrarian University, Russia, shares their Journey towards Excellence...  Why did they chose the EFQM Excellence Model? What are they competitive advantages?

  • Big Picture Method

    EFQM
    18 February 2014
    All
    All

    Short assessment based on the Fundamental Concepts of Excellence

    The Big Picture Method aims at closing this gap in the portfolio of EFQM’s methods by adding a shortened method, which focuses on giving an overview of the most important strengths and areas for improvement of an organisation. The method enables an overview of systematics in the approaches of the company. In addition, the Big Picture Method enables easy exchange of ‘Good Practices’ between different organisational units.

  • EFQM Assessment Tools

    EFQM
    21 January 2014
    All
    All

    What's available and when to use it

    There are a number of self-assessment tools available to support organisations on their journey towards excellence, using the EFQM Excellence Model 2013. As with any tool, knowing what to use and when to use it helps ensure you get the desired outcome.

  • Nilufer's strong customer orientation

    EFQM
    20 January 2014

    Nilüfer Belediyesi - Turkey

    2013 EFQM Excellence Prize Winner in "Adding Value for Customers"

    Nilüfer Municipality has demonstrated a strong customer orientation. Particularly, and being a Municipality, they are showing clear and effective citizens orientation; by not only fulfilling needs, expectations and opportunities, but also by anticipating in an active way to future expectations, with a clear approach towards social sustainability.

  • GHA's outstanding leadership

    EFQM
    7 January 2014

    Glasgow Housing Association (GHA) - United Kingdom

    2013 EFQM Prize Winner in "Leading with Vision, Inspiration & Integrity"

    The leadership of GHA is outstanding. With a visionary and inspirational Chief Executive it would be too easy to think that this is vested only in him. However, it was fully demonstrated at assessment that similar leadership skills are comprehensively embedded in the wider leadership team.

  • A strong customer focus

    EFQM
    7 January 2014

    Glasgow Housing Association (GHA) - United Kingdom

    2013 EFQM Prize Winner in "Leading with Vision, Inspiration and Integrity"

    GHA is an organisation that has a strong customer focus. There are many examples of changes that have been made with the specific purpose of adding value to customers, such as the creation of the Central Customer Service Centre for routine enquiries which has freed up Housing Officers to spend more time in dialogue with customers; building strong and lasting relationships between individuals and GHA.

  • Development and learning from employees

    EFQM
    7 January 2014

    Alpenresort Schwarz - Austria

    2013 EFQM Award Winner and Prize Winner in "Adding Value for Customers" & "Succeeding through the Talent of People"

    There is a well-developed recruitment process and a thorough induction programme, aimed at ensuring that new employees are developed to fit with the resort ethos.

  • Ability to change via employee involvement

    EFQM
    7 January 2014

    Alpenresort Schwarz - Austria

    2013 EFQM Award Winner and Prize Winner in "Adding Value for Customers" & "Succeeding through the Talent of People"

    Alpenresort Schwarz is using two way of implementing improvements; one way is organised via four Project teams (Guest, Health, Schwarz inside and Green Schwarz flower) and PUPE sessions inside departments and units.

  • Living the Values

    EFQM
    7 January 2014

    Alpenresort Schwarz - Austria

    2013 EFQM Award Winner and Prize Winner in "Adding Value for Customers" & "Succeeding through the Talent of People"

    The Pirktl family has developed the resort Mission, Vision and Values with involvement from all Alpenresort Schwarz department and unit leaders, deputies and the project team leaders. The Pirktl family and all leaders with more than two employees undertake annual leadership feedback reviews. The evaluation is clearly linked to the organisation Values and Strategic Themes and Objectives.

  • Strategic Partner Program

    EFQM
    7 January 2014

    Alpenresort Schwarz - Austria

    2013 EFQM Award Winner and Prize Winner in "Adding Value for Customers" & "Succeeding through the Talent of People"

    Alpenresort Schwarz has achieved long term beneficial relationship with (strategic) partners and suppliers based on mutual trust, respect and openness. This has been achieved through the use of an internal supplier rating system that is shared with the partners.

  • Think Guest and show heartiness

    EFQM
    6 January 2014

    Alpenresort Schwarz - Austria

    2013 EFQM Award Winner and Prize Winner in "Adding Value for Customers" & "Succeeding through the Talent of People"

    The Guest is at the centre of all that Alpenresort Schwarz represents. The facilities, the ranges of offers to the Guest profile and, in particular, the focus on the Guest is exemplary - they are invited to become a part of the “family” operational ethos; employees continuously “Think Guest” and show Heartiness.

  • Focussing on success for all pupils

    EFQM
    13 November 2013

    St Mary's College - Northern Ireland

    2013 EFQM Prize Winner in "Sustaining Outstanding Results"

    St Mary's College overall purpose/service is the education of children and they have their key customer, the pupils, onsite with them every working day. Through a pupil-centered multidimensional approach that integrates teaching, learning and pastoral care, St Mary's College focus on success for all pupils.

  • creating confident communities

    EFQM
    6 November 2013

    Wakefield District Housing - United Kingdom

    2013 EFQM Prize Winner in "Adding Value for Customers"

    Wakefield District Housing (WDH) is one of the UK’s largest housing associations, being responsible for 31,000 properties. WDH works closely with the local community and their priorities help to shape its overall business objectives. Customer focus is clearly present and is not only top down and leadership driven, but very much a part of the community culture which permeates the company.

  • SSAU's small innovative enterprises

    EFQM
    6 November 2013

    Stavropol State Agrarian University - Russia

    2013 EFQM Prize Winner in "Harnessing Creativity and Innovation"

    SSAU defines and uses new technologies to maintain and develop its organizational capabilities. The approach is realized through the activities of small innovative enterprises (SIE). It is - an enterprise formed on the basis of the SSAU, the activity of which is to develop innovative ideas, turning them into innovative designs and bring them into production.

  • The SSAU Customer Satisfaction

    EFQM
    4 November 2013

    Stavropol State Agrarian University - Russia

    2013 EFQM Prize Winner in "Harnessing Creativity and Innovation"

    Through a clear and strong focus on students in every daily activity of SSAU, this University achieves high and sustained levels of satisfaction among all its relevant segments of students on the key issues such as the quality of the training process and the rate of recommendation to others. Moreover, SSAU also realises high level of performance regarding full time course students, job placement for SSAU students and admission completion at SSAU, which are the key results for its business.

  • The application of lean principles to flexible working

    EFQM
    4 November 2013

    BMW Plant Regensburg - Germany

    2013 EFQM Prize Winner in "Managing with Agility" and "Sustaining Outstanding Results"

    Plant Regensburg is clearly committed to continuous improvement, the application of lean principles and innovative approaches to flexible working. This has resulted in Plant Regensburg achieving a high level of production flexibility (one of the three strategic drivers) without entailing excessive costs. Production flexibility is of great value to BMW, as it seeks to offer more car variants with less cost and less lead time in an increasingly changeable marketplace.

  • The inspirational approaches of the Plant Director and his Team

    EFQM
    4 November 2013

    BMW Plant Regensburg - Germany

    2013 EFQM Prize Winner in "Managing with Agility" and "Sustaining Outstanding Results"

    The inspirational approaches of the Plant Director and his Team, together with a systematic method of managing and improving leadership within the business, have resulted in sustained positive trends on most indicators since 2009, despite the difficult economic climate. These principled and successful approaches have resulted in Plant Regensburg becoming a proud, high performing and flexible plant within the BMW group.

  • From people excellence for people

    EFQM
    4 November 2013

    Vamed-KMB - Austria

    2013 EFQM Prize Winner in "Succeeding through the Talent of People"

    “From people excellence for people” is at the core of the VAMED-KMB values and is synonymous with the skills, continuous education and talent of their people, being at the heart of VAMED-KMB’s current and future success.

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Events calendar

  • 24 October 2017

    Good Practice Visit to Enagas - ORGANISATIONAL RESILIENCE AS A KEY FACTOR

    In an environment where efficiency and agility are decisive factors for success, continuous adapt

  • 24 October 2017

    GOOD PRACTICE VISIT to Hospital Moncloa – IMPROVEMENT OF THE INTEGRATED INFORMATION SYSTEM

    Today, an efficient and future-proof Hospital Information System is a key component of a viable h

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