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Excellence One Toolbook

EFQM Deployment Tools

It is a practical set of tools that you can use with the teams you lead. It encompasses the templates, checklists and help-cards you need to make a difference, which provide a comprehensive coverage of techniques that can be applied across the EFQM Excellence Model.

Your supports to day to day activities by providing necessary guidance to make things happen. Learn the tools, apply them, reflect on what you have learnt - little by little, you will grow your individual abilities, you will become skilful at facilitating teams, selecting the right tools and even inventing the ones you need.

Customer Perception

EFQM Benchmark Report

The Key to Happy Customers? Take Good Care of Your Employees. What goes along with keeping your customers happy is who is helping to keep your customers happy - your employees. If you build a positive working environment for your employees it’ll be much easier for them to deliver a positive experience and add value for your customers.

Your access to benchmark data on Customer. The data contained in this report has been provided by applicants from the European Excellence Award processes from 2008 to 2013.

People Perception

EFQM Benchmark Report

Organisations know that they must have the best talent in order to succeed in the hypercompetitive and increasingly complex global economy. Along with the understanding of the need to hire, develop, and retain talented people, organisations are aware that they must manage talent as a critical resource to achieve the best possible results. Talent is an increasingly scarce resource, so it must be managed to the fullest effect.

Your access to benchmark data on People. The data contained in this report has been provided by applicants from the European Excellence Award processes from 2010 to 2014.

Corporate Data Quality Management

EFQM Assessment Tools

This document describes the Framework for Corporate Data Quality Management (CDQM). It is based on the EFQM Excellence Model and supports organizations in the assessment and analysis of remedies for missed opportunities and unexploited potentials of CDQM.

Your opportunity to coordinate CDQM activities. EFQM and the Institute for Information Management of the University of St. Gallen (IWIHSG) have a strategic alliance to promote Corporate Data Quality Management (CDQM) to European organizations and their partners.

Managing External Resources

EFQM Assessment Tools

Traditionally, the importance of external resources on the business was represented by the amount of money spent with purchased products and services. Today, the direct financial importance represented by the spending on external resources is always valid, and growing, but other factors are impacting the business and organisational performance event more. Organisations are facing new challenges where external resources play a major role.

Your opportunity to drive performance and growth through excellence in managing external resources. The EFQM Framework for Managing External Resources has been developped in collaboration with the European Institute of Purchasing Management (EIPM).

EFQM Management Document

EFQM Assessment Tools

The EFQM Management Document provides a simple format for describing how the strategic objectives of an organisation are being implemented. It uses the framework of the EFQM Excellence Model to describe the key approaches adopted, how they are being deployed and the results achieved.

An efficient way of describing your organisation's activities and achievements. The EFQM Management Document provides a simple, holistic overview of the key activities undertaken by the organisation, where the key approaches are implemented and who is responsible for ensuring they deliver the expected results.