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Pursuing Excellence

Ricoh Deutschland

EFQM's 2011 Award Prize Winner in "Adding Value for Customers"

"Ricoh Deutschland's strong and clear customer focus was apparent from all 150 people interviewed by our Assessors."
EFQM Assessment Team Leader

Succeeding through People

Mutualia - Spain

EFQM's 2012 Awards Finalist

"The achievements and performance reached by the organisation in the recent years is very noticeable, demonstrating a really strong commitment to excellence."
Dr. Andras Hary, EFQM Assessment Team Leader

Leading Growth

pom+Consulting AG - Switzerland

EFQM's 2012 Awards Prize Winner in "Leading with Vision, Inspiration and Integrity"

"Leaders are champions of a culture of innovation, continuous learning, team working and customer orientation expressed through the rules of conduct."
Maria Jesus Novo, EFQM Assessment Team Leader

Challenge & Innovation

Sanden Manufacturing Europe

EFQM Recognised for Excellence 5-Star - 2013

"SANDEN EABD has a very strong foundation of values that are lived everywhere, inspired by Japanese principles. To ensure future success, the organisation has ambitious strategic targets that include growth with environmental products. The Assessor Team is firmly convinced that these targets can be achieved if SANDEN EABD keeps using their advantages including flexibility and agility over their competitors."
Dr. Christian Forstner, Team Leader

"Think Yes"

Glasgow Housing Association

Winner of the EFQM Good Practice Competition 2013 - New Ways of Working

Glasgow Housing Association (GHA) is a Registered Social Landlord, a not-for-profit organisation, a limited liability company, and a registered charity. They provide services to almost 67,000 people across Glasgow, owning and managing 41,000 rented properties. Our leaders have set a clear direction through our vision of “Better homes, Better lives, a Better Glasgow.” Our customers matter to us - we want them to be happy with the services we provide. To build this trust and confidence with our people, we have created our “Think Yes” culture. “Think Yes” is reflected in everything we do from our leadership and management approach through to the ways in which we manage our policies and processes.