"There's a huge difference between a hospital managed with the EFQM Model and a hospital that isn't. The Model involves a thorough analysis of your organisation, including aspects that other management systems would probably overlook."
Santiago Rabanal, Chief Executive Officer
The Hospital Galdakao-Usansolo (HGU), from Osakidetza, is a Health Services organisation that provides health care coverage to a population of around 300,000 inhabitants in the Interior Region of Bizkaia. An average of 3,000 people per day visit to the hospital to receive specialised care. In the HGU "We work to improve the health of our population" (Mission), and support all our work in the values of Innovation, Professionalism, Teamwork, Proximity and Commitment.
Hospital Galdakao-Usandolo Ospitalea (Osakidetza) was a Finalist in the EFQM's 2012 Excellence Awards.
"Driving Excellence with a specific focus on innovation is the most important part of the culture of the organisation."
Karin Walter, EFQM Assessment Team Leader