Challenge & Innovation

5 September 2013

Sanden Manufacturing Europe

EFQM Recognised for Excellence 5-star - 2013

“The EFQM Model has forced me to ask myself this key question: how to improve our company attractiveness with respect to all of our key stakeholders?”


Sanden Corporation was founded in Japan on 1943. They employ approximately 10.000 people (15.000 including Joint-Ventures) across the globe in 59 business operations spread across 23 countries. Their main business sectors include Automotive Equipment, Food & Beverage and Living & Environmental System.

They act in Europe under an European Automotive Business Division (EABD). This is one of the leading suppliers of compressors and components for automotive air conditioning and it consists of multiple site locations including several offices (UK & Germany) and manufacturing locations (Poland & France). They are involved as well in CO2 Heat Pump business development for residential & tertiary applications as new business for diversification outside the automotive market.

Total headcount in Europe ~1500 with sales turnover sales ~550 M€.

Benefits of implementing the EFQM Excellence Model

  • During the recent crisis in 2009, SANDEN was able to manage very large, substantial changes effectively with flexibility and agility.
  • Improvement in the organisation has brought productivity gains of over 16% from 2009 to 2012.
  • Customer line claim results are at benchmark levels below 5 PPM.
  • The implementation of the EFQM Excellence Model has helped SANDEN to improve the synergy between all its European entities.
  • The use of the EFQM Excellence Model helps SANDEN in the integration and management of all quality systems (ISO 9001, ISO 14001, OSHAS 18001 and STQM [Corporate SANDEN TQM]).

Sanden EABD achieved 5-Star Recognised for Excellence in 2013.

"SANDEN EABD has a very strong foundation of values that are lived everywhere, inspired by Japanese principles. To ensure future success, the organisation has ambitious strategic targets that include growth with environmental products. The Assessor Team is firmly convinced that these targets can be achieved if SANDEN EABD keeps using their advantages including flexibility and agility over their competitors."
Dr. Christian Forstner, Team Leader