"The EFQM Model fulfilled the need to monitor our performance both internally (the organisation) and externally (the city). It enabled us to focus more on value-added services and now the future for both the city of Nilufer and the organisation is brighter."
Mustafa Bozbey, Mayor of Nilufer
Smile, you are in Nilufer - the City of Green, Sports, Health, Science, Culture and Arts! Nilufer, one of the seven central district municipalities of Bursa Metropolitan, was established in 1987. The city is hosting nearly 320.000 citizens and is the most rapidly urbanising region of Bursa, facing a population increase of 6% each year, mostly originating from domestic immigrations.
Municipality of Nilufer is nominated for the EFQM's 2012 Excellence Awards.
"People in Nilufer are very proud of their municipality thanks to the focus on the citizen and progressive mind-set. It is clear that Internal policies and management approaches are enabling this motivation."
Annemie Simkens, EFQM Team Leader