"A key strength of the EFQM Model is its ability to drive progressive and continuous improvement from the initial assessment on. When the top management saw the first achievement, they decided the full deployment of the Model."
Pierre Agullo, Director - Quality and Innovation - La Poste / Courrier Division
La Poste is the French postal services. Its Courrier division, responsible for the mail business, had 2011 sales of 11, 5 b€. 160 000 employees located in 950 offices handle 80 million parcels per year, servicing 65 million customers (including 3 million companies) via 200 000 pick-up points and 34 million mail boxes. This market was fully open to competition in 2011.
La Poste - Courrier Division received 5 Star Recognised for Excellence in 2011.
"An exemplary and innovative EFQM approach steered by the high level management of La POSTE COURRIER to manage the implementation of the strategy and allow all the collaborators and managers to understand the strategic objectives and contribute to developing value for customers and stakeholders."
EFQM Assessment Team