“The assessment process has enabled a structured review of the overall performance, measuring achievements and strengths and also identifying improvement opportunities for us.”
Mustafa Bozbey, Mayor
Nilüfer Municipality is a local government (public sector), providing services for approximately 325,000 residents. Nilüfer Municipality is one of the three central districts municipalities of Bursa, the 4th biggest city of Turkey. The Municipality is organised as follows: a municipal council, a municipal executive committee, a mayor, 5 deputy mayors, 22 department managers and approximately 850 employees.
Nilüfer Municipality’s primary management approach is defined as giving a direction to urban, institutional, social and economic development and managing the change. In this scope, some of the services of Nilüfer Municipality are Urban Planning and Expropriation Services, Public Development and Construction Services, Road Construction-Maintenance-Repair Services, etc.
“People from Nïlufer have a clear focus on the customer (the citizen). They not only add value by understanding and fulfilling customer needs, expectations and opportunities, but by anticipating future demands and expectations, contributing to the modern life standards enjoyed by Nilüfer citizens.”
Jose Antonio Calvo, Assessment Team Leader