Managing by Processes

8 July 2013

BMW Regensburg Plant - Germany

EFQM's 2012 Awards Prize Winner in "Managing by Processes"

"The EFQM assessments offer objective, valuable and helpful suggestions regarding strengths and potentials. The external perspective of the assessors clearly expands our viewpoint"
Andreas Wendt, Plant Director


The BMW Regensburg plant has approximately 9,000 employees with a daily production of around 1,100 units of the BMW 1 Series, 3 Series (Sedan, Coupé©, Convertible and BMW M3 variants including individual and government vehicles and four-wheel variants) as well as the BMW Z4, making it an important part of the worldwide BMW Group production network. In 2011 a total of 259,974 cars were built.  Each individual customer's requirement is always fulfilled on time and in accordance with the highest quality standards. In addition to the high flexibility and mastery of the large offer of variants, the high efficiency of the plant becomes particularly apparent in the high level of start-up expertise.

Benefits of implementing the EFQM Excellence Model

  • Despite the economic crisis, BMW Plant Regensburg improved the overall satisfaction of the employees in 2012. This was achieved through dialogue based communication, a clear sense of purpose and the involvement of all parties.
  • The EFQM Model has helped BMW Regensburg plant to achieve a competitive advantage regarding their flexible production process, helping to ensure they meet the expectations of their customers.
  • Improvements in the processes and productivity has reduced the average production time per vehicle by over 16% from 2007 to 2011.
  • The use of the EFQM Model supports BMW Regensburg plant in achieving their goals through the closed-loop process as defined by the PDCA cycles. These include the results in terms of quality, customer satisfaction and productivity. Productivity shows positive trends since 2007.

BMW Regensburg is EFQM's 2012 Awards Prize Winner in "Managing by Processes"

"We can see that enthusiastic and strong role model leadership on all levels is the driving force in achieving high added value for its customers by taking leverage from continuous improvement initiatives"
Hakan Kilitcioglu, EFQM Assessment Team Leader