Succeeding through People

EFQM
14 December 2012

Bosch Chassis Systems Control - France

Business Unit Active Safety - Local site Moulins
EFQM Recognised for Excellence 5-Star - 2012

“As manager we have to make the Organisation always “moving” in the right way and in the right direction. EFQM is just the perfect model that helps us to focus and regularly refine to keep moving better and faster.”
Thomas Klabunde, Plant Manager Moulins/Yzeure (France)

Background

Bosch Chassis Systems Control (Bosch CC) division develops innovative components, systems, and functions in the field of vehicle safety, vehicle dynamics, and driver assistance. In the business Unit Active safety, Moulins plant operational manufacturing location produces ABS and ESP systems.

Moulins plant is a car equipment manufacturer since 49 years specialized in braking systems. We deliver our products mainly in France and in the south of Europe. Our main customers are French car manufacturers. We have developed strong partnership with them. 300 associates work in our site. Motivation, open mindset, agility, flexibility, partnership and fair social climate are in our DNA. They are the basis of our business success.

Benefits of implementing the EFQM Excellence Model 

  • The Model has given Moulins the keys to create a culture of Excellence and a mindset of customer, cost, quality, service and improvement that is felt by all associates. 
  • The Model helps Moulins to deploy the strategy in a transparent and logical manner, ensuring that the strategical plans and the objectives are clearly linked, deployed and understood. 
  • People survey shows a gradual increase in overall associates satisfaction of 25% from 2007 to 2012 
  • Results on customer survey demonstrate a positive trend over the last 5 years. 
  • Society Perception Surveys show positive trends over last 5 years, the overall perception index shows a clear increase of 22% during this period 
  • The organisation has reduced carbon emissions by about 15% from 2007 to 2012. 
  • Key financial Business results demonstrate sustainable good performance over the last 5 years; targets are met.

“CC Moulins CC/PM and management have created an excellent working environment in which people feel proud, cared for, involved and engaged in constant improvement to maximise efficiency and reduce cost. Everybody questioned had a customer, cost, quality mindset.”
John Pimblott, Assessment Team Leader