GEODIS elected to resort to the framework of the EFQM Business Excellence Model as an
organisational tool, as the current testimony will show. However, at this stage, no formal EFQM
assessment process has been undertaken due to the sheer size of GEODIS' operations worldwide.
The next steps will be to select the best candidates among our Lines of Business to undergo a formal
assessment according to the EFQM model. Nonetheless, the story hereby will clearly show that we
are now ready for such a local assessment.