Success Story - The Knowledge and Human Development Authority

EFQM
31 October 2017
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Education

KHDA'S JOURNEY TOWARDS EXCELLENCE

“IN THE RACE FOR EXCELLENCE, THERE IS NO FINISH LINE”

Inspired by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, who aspires for Dubai to become the happiest city on earth, the Dubai government drives to implement excellence models to deliver greater happiness to their customers through the adoption of best practice models such as the EFQM.

KHDA’s excellence journey started in 2007 with the adoption of EFQM model. This important step enabled the organisation to focus on delivering excellence consistently. From the start, the model has been integrated into KHDA’s structure, with all KHDA hearts receiving EFQM training. Today, more than 25% employees is directly involved in keeping up the high standards by maintaining the excellence model.

KHDA’s leadership reinforces the culture of excellence by direct involvement. A senior management position had the sole responsibility to lead the excellence journey and ensure that it is continuously improved in line with organisational strategy that caters to the needs and expectations of our stakeholders.

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