Taking Responsibility for a Sustainable Future

8 July 2013

Coca-Cola Icecek, Ankara Plant - Turkey

EFQM's 2012 Awards Prize Winner in "Taking Responsibility for a Sustainable Future".

"Ensuring the safety and quality of our products is our fundamental responsibility and directly linked to our business success. We chose the EFQM Model when we noticed the similarities it had with our management approach." 
Sahin Keykan, Plant Manager


Coca-Cola Icecek (CCI), a publicly traded company on the Istanbul Stock Exchange, is the 6th largest bottler in the Coca-Cola System in terms of sales volume. CCI's core business is to produce, sell and distribute sparkling and still beverages of The Coca-Cola Company. CCI has 22 plants, employs more than 9,000 people and has operations in Turkey, Pakistan, Central Asia and Middle East.

Being one of the 8 plants of CCI in Turkey, Ankara Plant has been established in 1973 as the first large scale production facility in Turkey. This plant operates within the framework of CCI vision and strategic management and highlights the fundamental values of the company such as passion, accountability, integrity and teamwork.

Benefits of implementing the EFQM Excellence Model

  • The Model helped Coca-Cola Icecek in going beyond product quality and cost by focusing on the expectations of all stakeholders and systematically benchmarking and improving their processes.
  • This has led to improved results, establishing Coca-Cola Icecek's leading position as a bottling plant, with high productivity and efficiency numbers, as well as a top product quality.
  • In line with the "responsible world citizen policy", water usage ratio of Coca-Cola Icecek's has been the best in the Coca-Cola group since 2008.

Coca-Cola Icecek is EFQM's 2012 Awards Prize Winner in "Taking Responsibility for a Sustainable Future".

"I would like to highlight the long-standing commitment of Ankara Plant leaders and people to continuous improvement and to quality management and excellence."
Rafael Abajo, EFQM Assessment Team Leader