“The EFQM Model has changed our way of working and communicating in a very significant manner. It was a catalyst for driving change and business improvement in order to achieve a balanced stakeholder satisfaction.”
Lorenzo Roberti Vittory, HR International key Account and EFQM Telecom Italia HR Representative
With about 400 employees HRO is a staff function of Telecom Italia and reports to the Chief Operating Officer. The main processes are Organizational Development, Human Resources Management and Industrial Relations.
Telecom Italia is the leading Italian Telecommunications and ICT provider, with business operations in fixed and mobile telecommunications, Internet and Media, business solutions and R&D. It is one of the most important Telco players in Latin America and one of the Top Ten global Telco players.
Telecom Italia - Human Resources and Organisation Department achieved Recognised for Excellence 3-star in 2013.
“Leaders and associates are consistently working on improvements towards their vision of becoming a credible and value adding partner. By sustaining and even extending this, the assessors are sure that TI.HRO will continue to contribute to the success of Telecom Italia.”
Dr. Thomas Baeuerle, Assessment Team Leader