The EFQM Excellence Model

"All European organisations, both in the public and private sectors, are facing new challenges.  The increasing pressure to compete on a global stage with limited resources means we all have to work together to secure our future prosperity, and that of generations to come.  The EFQM Excellence Model provides a framework that encourages the cooperation, collaboration and innovation that we will need to ensure this goal is achieved." 
Herman van Rompuy, President of the European Council

Whilst there are numerous management tools and techniques commonly used, the EFQM Excellence Model provides an holistic view of the organisation and it can be used to determine how these different methods fit together and complement each other.  The Model can therefore be used in conjunction with any number of these tools, based on the needs and function of the organisation, as an overarching framework for developing sustainable excellence.

Excellent organisations achieve and sustain outstanding levels of performance that meet or exceed the expectations of all their stakeholders.  The EFQM Excellence Model allows people to understand the cause and effect relationships between what their organisation does and the Results it achieves.

All organisations strive to be successful, some fail, some achieve periods of success but ultimately fade from view, and a few achieve sustainable success, gaining deserved respect and admiration.  The EFQM Foundation was formed to recognise and promote sustainable success and to provide guidance to those seeking to achieve it.  This is realised through a set of three integrated components which comprise the EFQM Excellence Model :

  • The Fundamental Concepts of Excellence
  • The Model Criteria
  • The RADAR Logic

Click here to download the light version of the EFQM Model.

  • The need for a Model

    Who does the organisation work for?  The traditional view is the shareholders. But from an internal perspective, this means optimising profitability and balancing the short-term demands for dividends against the long-term sustainability of the business model.

  • Fundamental Concepts

    The Fundamental Concepts define the underlying principles that form the foundation for achieving sustainable excellence in any organisation.

  • Model Criteria

    The Criteria provide a framework to help organisations to convert the Fundamental Concepts and RADAR thinking into practice.

  • RADAR Logic

    RADAR is a simple but powerful management tool that can be applied in different ways to help drive continuous improvement.

  • EFQM Model in Action

    Discover examples of common approaches, techniques and methods which support the practical deployment of the EFQM Excellence Model.

  • Starting your journey

    The beauty of the EFQM Model is that it can be applied to any organisation, regardless of size, sector or maturity. It provides a common language that enables our members to effectively share their experience. It ensures that all the management practices used form a coherent system that is continually improved and delivers the intended strategy.

  • Developing your capabilities

    The secret to successfully implementing the EFQM Excellence Model, as with any management approach, is to integrate it into "the way you work".

  • Sustaining Excellence

    Why do they do this? Because excellent organisations never stand still; they are always looking for the next opportunity to learn and improve.

How EFQM can help you...

Answer 6 simple questions about your organisation and find out how EFQM can help you on your journey to Excellence...

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