Driving Performance in Business – Quality World January 2020

The European Foundation for Quality Management (EFQM) has refreshed its performance framework with a focus on digital transformation and sustainability. Daniel Moore speaks with Russell Longmuir, CEO of EFQM, Martin Brenig-Jones, CEO of Catalyst Consulting and Diane Dibley, Service Delivery and Member Experience at the British Quality Foundation (BQF), to find out more about the model and how it will be used to spearhead performance for those adopting it into their organisations.

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*Article by Quality World

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