Organisations are creating a strong and unique purpose… but then failing to execute and drive results.

The EFQM Model questionnaire provides a “light touch” assessment, using a simple questionnaire on the EFQM Model.  Available on AssessBase to help organisations identify their current position and determine potential improvement opportunities.

Over 200 organisations globally have submitted their questionnaire on the EFQM Model.

Scoring scale

  • 0 – 20% Inability to achieve
  • 21 – 40% Limited ability to achieve
  • 41 – 60% Ability to achieve
  • 61 – 80% Comprehensive ability to achieve
  • 81 – 100% Outstanding ability to achieve

DIRECTION

Positioning statement
For an organisation to achieve and sustain outstanding results that meet or exceed the expectations of its stakeholders it:

  • Defines an inspiring Purpose
  • Creates a Vision that is aspirational
  • Develops a Strategy that is centred on Creating Sustainable Value
  • Builds a winning culture.

This Direction setting prepares the way forward for the organisation to be seen as a leader in its ecosystem and well positioned to execute its plans for the future.

Highest Score
The organisation has defined its purpose. The purpose inspires its stakeholders.

Criterion 1.1 – Define Purpose & Vision

Lowest Score
The organisation has researched and understood the ecosystem including megatrends and United Nations Sustainable Development Goals.

Criterion 1.3 – Understand the Ecosystem, Own Capabilities
& Major Challenges

EXECUTION

Positioning statement
For an organisation to achieve and sustain outstanding results that meet or exceed the expectations of its Stakeholders it is necessary, but not sufficient, for it to:

  • Define an inspiring Purpose
  • Create a Vision that is aspirational
  • Develop a Strategy that is centred on Creating Sustainable Value
  • Build a winning culture.

The Direction setting as outlined above, prepares the way forward for the organisation, but it then needs to execute its Strategy effectively and efficiently, ensuring that it:

  • Knows who the stakeholders are in its ecosystem and engages fully with those that are Key to its success
  • Creates Sustainable Value
  • Drives the levels of performance necessary for success today and, at the same time, drives the necessary improvement and transformation if it is to be successful in the future.

Highest score

The organisation has built sustainable relationships with its customers, segmented
appropriately.

Criterion 3.1 – Customers – Build Sustainable Relationships

The organisation has developed the portfolio of its products, services and solutions in line with its purpose, vision and strategy

Criterion 4.1 – Design the Value & How it is Created

Lowest score

The organisation has defined and implemented the overall experience including timely feedback systems to improve the different phases of value creation.

Criterion 4.4 – Define & Implement the Overall Experience

RESULTS

Positioning statement
What the organisation has achieved in relation to what has been described in the Direction & Execution sections, including the forecast for the future. In practice we find that an outstanding organisation provides results data for:

  • Stakeholder Perceptions
  • Creating Sustainable Value
  • Driving Performance & Transformation

Highest score

Positive trends or sustained outstanding performance over the strategic period/cycle
have been achieved.

Criterion 6 – Stakeholder Perception
Criterion 7 – Strategic & Operational
Performance

Lowest score

The organisation has measured and continues to measure the impact on performance of its transformation activities.

Criterion 6 – Stakeholder Perception
Criterion 7 – Strategic & Operational Performance

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