The New EFQM Model: Update #2: Scoring Criteria 3 & 6

EFQM Model Update #2: Scoring Criteria 3 & 6 You will remember that earlier this year we shared with you our first communique to keep you up to date with matters linked to the introduction of the new EFQM Model and associated RADAR logic into the marketplace. This was based on an FAQ structure and … Read more

Driving Performance in Business – Quality World January 2020

The European Foundation for Quality Management (EFQM) has refreshed its performance framework with a focus on digital transformation and sustainability. Daniel Moore speaks with Russell Longmuir, CEO of EFQM, Martin Brenig-Jones, CEO of Catalyst Consulting and Diane Dibley, Service Delivery and Member Experience at the British Quality Foundation (BQF), to find out more about the … Read more