Where are you on your Journey towards Excellence? You are here: KB Home FAQ Where are you on your Journey towards Excellence? < Back Strategic Plan: a document that describes the key objectives and supporting actions for your organisation’s future activities. Does your organisation have a strategic plan? No documented plan Annual Business Plan documented Multiple-Year Strategic Plan documented Management Reporting: the system top management use to review the overall performance of your organisation. Is your organisation regularly reviewing its performance? No regular management reports Regular reports, mostly operational indicators Regular reports, clearly aligned to the strategic plan Customer Perception: a structured process to collect feedback from customers to gauge their level of satisfaction with your products and services. Does your organisation collect feedback from customers? No survey in place Have conducted at least 1 survey Have conducted at least 3 surveys Employee Perception: a structured process to collect feedback from employee to gauge their level of satisfaction and / or engagement. Does your organisation collect feedback from employees? No survey in place Have conducted at least 1 survey Have conducted at least 3 surveys Process Management: the processes required to deliver your strategic goals have been defined & documented. Does your organisation have its processes documented? No process documentation Operational processes documented Strategic processes documented Sustainability: the policies you have developed to ensure the future sustainability of your organisation’s business model. Does your organisation have sustainability policies in place? No policy in place Policy defined & implemented Regular external report produced HOW EFQM CAN HELP YOU… Click on the following links for more information on the EFQM Training, Assessments and Recognition, of contact us at firstname.lastname@example.org.