EFQM Assessor Training

This course aims to equip participants to conduct a strategic assessment of an organisation as part of a high-performing EFQM assessment team. A case study based on a real company forms the basis for a simulated assessment. Participants are led through the various stages of the assessment whilst developing and practising their skills.

This 3-day course is the final stage in the EFQM Assessor qualification.

Who is it for?

  • This course is suitable for anyone who wants to understand the new EFQM Model and how it can be used to make their organisation more effective
  • It provides essential information for anyone who wants to assess their organisation or be part of a team conducting external assessments based on the EFQM Model
  • It provides a good overview for consultants who want to add the Model/RADAR to their portfolio of products and services
  • It is a pre-requisite for anyone considering one of the EFQM qualification routes as a way of progressing their management development and career
  • It is a pre-requisite for anyone who wishes to become an Award Assessor for EFQM.

Pre-requisites for this course

Participants must have completed the EFQM Foundation Training and a Post-Foundation Project before applying for this course.

Prior to attending the course, participants will be required to complete a substantial piece of pre-course work. You should allow at least one day to complete this task. Failure to submit the pre-course work will result in automatic failure with no refund on the course fee.


By the end of the course, participants will be able to:

  • analyse the ecosystem of an organisation to provide context for an assessment
  • identify the strategic priorities for an organisation and ask strategically important questions
  • develop appropriate hypotheses to support an EFQM assessment
  • apply the EFQM diagnostic tools of RADAR and the Business Matrix Advanced effectively
  • prepare value-adding feedback for an organisation
  • identify relevant good practices
  • behave in a professional and sensitive manner during an assessment.


Day 1 (10:00 – 17:00)

  • Introduction
  • The Role of the Assessor
  • Understanding the Organisation
  • Lunch Break
  • Creating Hypotheses
  • Understanding the Criteria
  • Tutor Review of Pre-work

Day 2 (09:00 – 17:00)

  • Test (on Criteria)
  • Understanding RADAR
  • Lunch Break
  • Site Visit
  • Site Visit Interviews

Day 3 (09:00 – 16:00)

  • Role Play Interviews
  • Identifying Strengths and Opportunities for Improvement
  • Scoring
  • Lunch Break
  • Feedback Report – preparation and delivery
  • Continuing Professional Development
  • Tutor Feedback



23-25 June 2020

13-15 October 2020

1-3 December 2020


29 Sept – 1 Oct 2020


6-8 July 2020

21-23 September 2020

5-7 October 2020

24-26 November 2020

14-16 December 2020